This is a demo store. No orders will be fulfilled.
2013 Unified Communications and Collaboration (UCC) Channel Partners Survey
2013 Unified Communications and Collaboration (UCC) Channel Partners Survey
The True Value of UCC to Small and Medium-sized Business Customers in Conjunction with Aastra
24-May-2013
North America
Customer Research
Description
This study confirms previous Frost & Sullivan findings that small and medium-sized businesses take a more conservative approach than larger businesses when it comes to unified communications and collaboration (UCC) investments. Frost & Sullivan defines UCC as an integrated set of voice, data, and video communications applications, all of which leverage PC and telephony-based presence information. Smaller budgets, limited internal IT resources, and a more concentrated workforce represent typical barriers to UCC adoption among SMBs. A Web-based survey methodology was utilized. The data were collected from November 2012 to February 2013, and the survey included 315 global channel partners.
Table of Contents
Introduction
- Research Title, Research Team, and Contents
Research Objectives and Methods
- Objectives and Methods
Executive Summary
- Executive Summary
SMB Customers
- Strategies Adoption and Purchasing Behaviors
Channel Partner
- Sales Approach and Requirements for Vendor Support
Corporate Demographic Profile
- Corporate Demographic Profile
Appendix
- Appendix and Legal Disclaimer
About Frost & Sullivan
- The Frost & Sullivan Story
Popular Topics
Deliverable Types | Customer Research |
---|---|
No Index | Yes |
Podcast | No |
Author | Karolina Olszewska |
Industries | Telecom |
WIP Number | NBF5-01-00-00-00 |
Is Prebook | No |