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EMEA Contact Centre Systems Market
EMEA Contact Centre Systems Market
Analytics Leads the Way for Growth in a Challenging Market
RELEASE DATE
22-Oct-2013
22-Oct-2013
REGION
Europe
Europe
Research Code: NCF3-01-00-00-00
SKU: IT00705-EU-MR_01939
$4,950.00
In stock
SKU
IT00705-EU-MR_01939
Description
This market analysis research provides market sizing and forecasts for premises-based contact centre systems sold in the EMEA region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact centre analytics. The study provides market forecasts by product segment, industry vertical, region, and contact centre size. The study also provides vendor market shares for each of the product segments, and the total market.
Table of Contents
Overview of EMEA Contact Centre Systems Market
- Market Analysis
This market analysis research provides market sizing and forecasts for premises-based contact centre systems sold in the EMEA region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact centre analytics. The study provides market forecasts by product segment, industry vertical, region, and contact centre size. The study also provides vendor market shares for each of the product segments, and the total market.
No Index | Yes |
---|---|
Podcast | No |
Author | Suvradeep Bhattacharjee |
Industries | Information Technology |
WIP Number | NCF3-01-00-00-00 |
Is Prebook | No |