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22 Feb 2013  |  Latin America  |  Market Research
Brazilian IT Spending Trends - Finance
Technologies and Trends in the Financial Market
The objective of this study is to provide an overview of the Brazilian financial market and analysis that focuses on the use of technologies that enhance customer experiences and increase operational efficiency. This research analyzes the scenario of the Brazilian financial market as well as the main drivers and restraints. It also covers the effor...
$1,500.00 -
13 Feb 2013  |  Latin America  |  Market Research
The Hosted Contact Center Applications Market in Latin America
The Key to Increasing Business Productivity Fast and Easy
Latin American contact centers are supported by premises-based contact center applications; nevertheless, hosted services are emerging as an alternative solution. These services are owned and operated by third-party providers. This market insight analyzes the current hosted contact center applications market in Latin America. It examines key main d...
$1,500.00 -
07 Feb 2013  |  Latin America  |  Market Research
Brazilian IT Spending TrendsRetail
How Technology is Redesigning the Retail Industry
This study aims at providing an overview of the Brazilian retail market, focusing on IT providers standpoint. It outlines the main retail market drivers and restraints as well as provides an overview of the main technologies deployed in this industry. Moreover, this market insight analyzes IT vendor offerings for the retail market by providing key...
$1,500.00 -
05 Feb 2013  |  Latin America  |  Market Research
Customer Service Experience Benchmarks in Latin America
How Social Media Is Changing The Game and What Companies Can Do to be Prepared
The use of social media to improve customer service is growing in Latin America. Indeed, both international and Latin American companies are extending their social media strategies. Today, many Latin American companies are setting the bar in social media best practices, receiving international recognition and accolades. This Market Insight research...
$1,500.00 -
04 Feb 2013  |  Latin America  |  Market Research
Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Market
Specialized Services Present Opportunities
The contact center outsourcing services market witnessed growth in revenue and workstations in Argentina and Chile during 2011 and 2012. The economic downturn in Europe and United States slowed demand from existing customers abroad, especially for companies with offshore campaigns and telemarketing operations to Spain. This research service examine...
$6,950.00 -
29 Jan 2013  |  Latin America  |  Market Research
Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets
The CRM development of Colombia and Peru
The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian market when looking to the future persists. The key driver for this increase is the expected organic growth of major companies within the in...
$10,000.00