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10 Dec 2013  |  Global  |  Market Research
Hosted Unified Communications (UC) Market in IndiaFiscal Year 2013
Telecom Policy Change is Expected to Bring Adoption Gains
Unified communications (UC) technologies adoption in India is set to change with adjustments in India's telecom policy. The segments of the market researched and covered in this market insight are hosted services for audio, video, Web conferencing, call center, email, and voice. The market verticals covered include government; Internet technology (...
$1,500.00 -
10 Dec 2013  |  Europe  |  Market Research
The Competitive Landscape for Location-based Technologies
$1,500.00 -
06 Dec 2013  |  North America  |  Strategic Forecasting
North American Broadband Tracker: Third Quarter 2013
The North American Broadband Tracker: 3Q 2013 includes tracking data for the following: - Subscribers - Revenue - Net additions / (losses) - Market share data - Projections on subscribers and revenue
$4,950.00 -
06 Dec 2013  |  North America  |  Strategic Forecasting
Beyond SOHO: The Future of Work
This report will look at the future of professional work. It will discuss the real reason that professionals work at all, and it will examine some of the transformational technologies that are, even now, being introduced into the workplace: technologies that will transform work, simplify lives, and meld personal and professional time into a continu...
$2,450.00 -
05 Dec 2013  |  North America  |  Strategic Forecasting
Global CSP Billing 2013 Edition Part 3a: Billing Mediation Business Drivers and Market Trends
This Report analyzes the key business drivers that are shaping the global billing mediation market, and looks at the trends within that market.
$4,950.00 -
05 Dec 2013  |  North America  |  Strategic Forecasting
Nudging the Network toward Self-optimization
This report will examine the various forms SON might take, as well as CSPs concerns and drivers for SON. It will also cover some of the approaches appearing in the market today; and, finally, offer Stratecasts analysis on where SON is headed.
$2,450.00 -
03 Dec 2013  |  North America  |  Market Research
Opportunities in a Mature Contact Center Market
Growth in Hosted ACD, Chat, and Integration with UC Systems
Frost & Sullivan forecasts that the total number of contact center seats will shrink from 4.1 million in 2012 to 4 million by 2017. Even so, there are opportunities for vendors in this mature market. For example, consider hosted solutions. Hosted delivery allows companies to cut costs by buying only the applications and capacity they need, an attra...
$1,500.00 -
03 Dec 2013  |  North America  |  Market Research
The Rise of Cloud-based Omni-Channel Customer Contact
Companies are Moving to Serve Customers Anytime, Anywhere Including Inside Stores
Todays customers expect companies to provide a consistent and high quality Customer Experience, regardless of channel, including walk-in retail. Omni-channel strategies that integrate the Web, contact center, and retail channels (and subject matter experts), are becoming increasingly prominent in pursuit of a quality Customer Experience. The di...
$1,500.00 -
28 Nov 2013  |  Asia Pacific  |  Market Research
Analysis of Asia-Pacific Managed Security Services (MSS) Market, 2012
Growing Demand for Professional Security Services Drives the Market
The Asia-Pacific managed security services (MSS) market continued to gain greater momentum in 2012. A growing number of enterprises were looking at the professional security services to protect their network infrastructure. Getting more mature about IT security and becoming aware of the benefits of security services models in gaining operational fl...
$16,000.00 -
27 Nov 2013  |  Latin America  |  Market Research
Analysis of the Latin American Managed Security Services Market
Increased Spying and the Complexity of Attacks Drive Security Investment
The managed security services market in Latin America, particularly in the Southern Cone, has not yet reached maturity and is in an incipient phase compared to developed countries. Competing in this segment is an important challenge for service providers. Innovative devices and platforms are increasing, and new participants are entering the market....
$6,950.00