Industries

29 Oct 2021  |  Global  |  Market Research

Frost Radar™: Greater China Web Application Firewall Solutions Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The COVID 19 pandemic has triggered the acceleration of digital transformation. Organizations are rapidly expanding their digital capacity to survive and thrive in the fast-changing business environment. To cope with the disruptions brought by the pandemic, organizations today heavily rely on web and mobile applications to connect with customers, b...

25 Oct 2021  |  Global  |  Market Research

Frost Radar™: Global Managed Cloud Services Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Cloud has become an essential foundation for business growth. For enterprises around the world, cloud has unlocked cost efficiencies and increased speed-to-market while providing access to new technologies such as analytics, blockchain and AI. During COVID, businesses accelerated their cloud strategies to gain greater flexibility and agility in dig...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

21 Oct 2021  |  Asia Pacific  |  Market Research

Frost Radar™: Australia Customer Experience Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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An excellent customer experience is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. In the connected digital era, customers’ expectations are changing: they are demanding engaging experiences, personalization, and proactive services. These became even more relevant...

14 Oct 2021  |  Global  |  Market Research

Frost Radar™: Greater China Distributed Denial-of-Service (DDoS) Solutions Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Distributed Denial-of-service (DDoS) solutions are appliance-based or cloud-based solutions that can detect and mitigate a broad spectrum of DDoS attacks with high accuracy, ensuring network and business services availability and continuity. Nowadays, a customer's digital experience is pivotal to a company's success. The COVID-19 pandemic has ac...

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...

30 Sep 2021  |  Asia Pacific  |  Market Research

Frost Radar™: Asia-Pacific Secure Web Gateway Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Secure web gateway (SWG) vendors had a big year in 2020. The largest and most sophisticated of them pro-actively enhanced their portfolios with a range of new features and capabilities, most notably isolation technology, cloud access security broker (CASB), and data loss prevention (DLP). The COVID-19 pandemic has drastically shifted the work e...

30 Sep 2021  |  Asia Pacific  |  Market Research

Frost Radar™: Asia-Pacific Secure Web Gateway Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

Infographics

×

Secure web gateway (SWG) vendors had a big year in 2020. The largest and most sophisticated of them pro-actively enhanced their portfolios with a range of new features and capabilities, most notably isolation technology, cloud access security broker (CASB), and data loss prevention (DLP). The COVID-19 pandemic has drastically shifted the work e...

The Software-defined Wide Area Network (SD-WAN) has advanced to the growth stage from an early growth phase of the product lifecycle. In Frost & Sullivans 2018 survey, we found that enterprises were aware of the benefits of SD-WAN and prepared for its deployment. Since then, enterprise decision-makers have focused on upgrading network capabilities ...