Industries

Delivering best in class customer experience through digital solutions is key for success in the BPO industry across industries and regions. The ability to provide an omnichannel experience, efficiencies through artificial intelligence, personalized marketing and customized solutions are critical success factors. Chatbots and videoconferencing feat...

This study provides a 2018 outlook for the South African information and communication technologies (ICT) market. The research scope includes telecommunications, broadcasting, data centres, cloud, IT services, business process management (BPM) services, Internet of Things (IoT), and Artificial Intelligence (AI). Market trends that are examined incl...

05 Apr 2018  |  Europe  |  Market Outlook

European Fintech Market Outlook, 2018

Impact of Emerging Technologies will Encourage New Business Models in European FinTech

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Key Issues Addressed

FinTech in Europe is evolving rapidly and 2017 has been an eventful year for the industry. Some of the areas within FinTech that witnessed significant growth during 2017 include Banking-as-a-Service (BaaS), PayTech, InsurTech, RegTech, and Biometrics. The technology trends that have also significantly impacted the industry include cloud, Internet o...

The study aims to analyze and forecast the Kenya ICT (Information and Communication Technologies) market outlook for 2017. Research Scope: ICT sector analysis (Telecommunications, Broadcasting, Data Center, Cloud, IT Services, BPO Services, Internet of Things (IoT), and Big Data Analytics) Market trends (Regulations/mandates, Macroeconomic, tec...