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04 Mar 2022  |  Global  |  Customer Research
Global AI Maturity Survey Analysis
Analysis from the 2021 Frost & Sullivan Global AI Survey
AI holds the potential to deliver significant benefits for economies and societies—from enabling new business models and driving operational efficiencies to the provision of accurate predictive outcomes. As AI promises to create immense value, organizations have started adopting it. However, the deployment of AI is a journey as organizations ...
$2,450.00 -
22 Feb 2022  |  Global  |  Customer Research
The Current State of the Internet of Things: Poised for Growth and Expansion in 2022–2023, Organizations are Concerned with Functionality
Highlights from the annual Frost & Sullivan Global IoT Survey
Internet of Things (IoT) technologies are fast becoming essential business tools and key parts of digital transformation for many organizations. IoT deployments are well suited, across the range of potential configurations and applications, to dovetail with efforts to achieve top reported business priorities. Frost & Sullivan conducted a survey...
$2,450.00 -
22 Feb 2022  |  Global  |  Customer Research
Global State of AI, 2021
Highlights from the 2021 Frost & Sullivan Global AI Survey
From optimizing operations to driving R&D, enterprises are leveraging artificial intelligence (AI) to drive digital transformation and support business outcomes. However, where are global organizations in this journey and what are their adoption drivers and restraints In this study, Frost & Sullivan presents the key findings of a survey conducted ...
$2,450.00 -
16 Dec 2021  |  Global  |  Customer Research
Impact of Mobile Devices and Apps on Customer Experience (CX)
Customer Perspectives on Excelling in CX in a Mobile World
With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...
$4,950.00 -
15 Dec 2021  |  Global  |  Customer Research
The State of the Cloud 2021: The Hybrid, Multicloud Forms the Foundation to Digital Organizations
Highlights from the 2021 Frost & Sullivan Global Cloud Survey
The cloud represents the most critical aspect of digital transformation, according to respondents to the 2021 Frost & Sullivan Global Cloud User survey. As such, companies continue to build out their hybrid, multicloud environments to support strategic business goals, such as agility and improved customer experience. In the tenth annual survey of...
$4,950.00 -
09 Dec 2021  |  Global  |  Customer Research
Digital Trends in the BFSI Industry Amidst COVID-19 and Beyond
Banking, Financial Services, and Insurance Customer Perspectives
The COVID-19 pandemic accelerated the move to digital channels, the cloud, and self-service customer care so financial companies could take advantage of new technologies to keep businesses running sans a staff yet maintain a satisfactory level of customer experience (CX). BFSI companies are focusing on improving digital experiences such as digital ...
$4,950.00 -
31 Aug 2021  |  Asia Pacific  |  Customer Research
Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific
Businesses Accelerate Digital Transformation Projects and Leverage Flexible Cloud Services to Enable Faster Return to Growth
This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified. • IT/telecom decision makers in organizations with more than 10 employe...
$4,950.00 -
31 May 2021  |  Asia Pacific  |  Customer Research
Indonesian Banking Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...
$4,950.00 -
28 May 2021  |  Asia Pacific  |  Customer Research
Indonesian Telecommunications Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...
$4,950.00 -
07 May 2021  |  Asia Pacific  |  Customer Research
Customer Experience Management Study—Malaysian Banking Sector 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...
$4,950.00