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21 Dec 2021  |  Europe  |  Market Research
Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...
$4,950.00 -
08 Nov 2021  |  Europe  |  Mega Trends
European Customer Experience Outsourcing Growth Opportunities
AI and Digital Technologies Drive Transformational Growth
This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologic...
$4,950.00 -
21 Oct 2021  |  Europe  |  Customer Research
Impact of COVID-19 on Healthcare Contact Centers
Acceleration in WAHA, Self-Service & Cloud Investments
The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...
$4,950.00 -
16 Jun 2021  |  Europe  |  Customer Research
Frost & Sullivan Cloud User Survey, European Edition, 2020
Survey Results Indicate the Impact of the Ongoing COVID-19 Pandemic on European Enterprises, their Technology Programs, and their Journey to the Cloud
The 2020 Frost & Sullivan Cloud User Survey (European Edition) reveals the impact of the COVID-19 pandemic on European enterprises priorities and technology investments. Conducted in August 2020, the survey garnered responses from 434 IT and business decision-makers from 4 European countries, namely France, Germany, the United Kingdom, and Spain. ...
$4,950.00 -
03 Feb 2021  |  Europe  |  Mega Trends
AI-powered Chatbots Boosting the European CX Management Market, 2020
Chatbots Enhance the Customer Experience and Give Businesses Extraordinary Scaling Opportunities
The chatbots market is one of the fastest-growing in the ICT industry. There are several effective uses for chatbots. Businesses are applying them, in particular, to enhance their customer services and improve customer experience (CX). Chatbots are deployed across different channels, including web chat, SMS, social media, mobile chat apps, among ot...
$2,450.00 -
08 Jan 2021  |  Europe  |  Mega Trends
Enhancing European Customer Experience with Artificial Intelligence
AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness
This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...
$2,450.00 -
21 Sep 2018  |  Europe  |  Market Research
European NeoBanks Market, 2018
High Growth Expected as New Market Segments and Enhanced Customer Engagement Lead to Rapid Adoption
As the global banking industry struggles with issues related to rising costs, legacy infrastructure, evolving customer demand and changing regulations, the NeoBanking industry is making slow but steady progress. With new business models, innovative products and services, use of technology and approach to business, NeoBanks are engaging their custom...
$3,000.00 -
24 Jul 2018  |  Europe  |  Market Research
Investment Trends in European FinTech: H1 2018
$500.00 -
17 May 2018  |  Europe  |  Market Research
Securing Enterprise Communications
Enterprise-Grade Encrypted Voice and Instant Messaging
The use of encrypted voice and instant messaging technology has been increasing amongst enterprise and private individuals alike for several years. Unfortunately, much of the discourse about secure communications in the mainstream media has involved government arguments against the use of encryption in the private sector instead of focusing on why ...
$1,500.00 -
05 Apr 2018  |  Europe  |  Market Outlook
European Fintech Market Outlook, 2018
Impact of Emerging Technologies will Encourage New Business Models in European FinTech
FinTech in Europe is evolving rapidly and 2017 has been an eventful year for the industry. Some of the areas within FinTech that witnessed significant growth during 2017 include Banking-as-a-Service (BaaS), PayTech, InsurTech, RegTech, and Biometrics. The technology trends that have also significantly impacted the industry include cloud, Internet o...
$4,950.00