Industries

For over a decade Microsoft has made concerted efforts to establish itself as a major provider of real-time business communications solutions, including enterprise voice and unified communications (UC) services. After gaining a considerable share in the premises-based communications systems market, Microsoft now aspires to capitalize on growing cus...

The North American mobile communications industry is defined by high-speed broadband services, continued penetration of advanced mobile devices, encouraging developments in cellular machine-to-machine (M2M) and Internet of Things (IoT) market, and resurgence of unlimited mobile plans. The attached tracker presents mobile communication metrics for t...

Software and cloud-centric solutions have driven the video conferencing industry to morph significantly. Companies that have innovated at a fast pace are growing while others are becoming less and less relevant. As video conferencing becomes an integral part of the digital transformation strategy, the user demand continues to expand. In 2017, unit ...

The day of reckoning is fast approaching. On May 25, 2018, the General Data Protection Regulation (GDPR) will go into effect. The European Union (EU) regulation, known as (EU) 2016/679, provides data protection and privacy for all individuals in the EU. GDPR is a law covering all EU member countries, which includes enforcement with fines and/or san...

Apple has continued to flourish in with smartphones, tablets, mac computers and a multitude of accessories in a very competitive environment. Much of the company's success can be attributed to its ongoing development of products, and their focus on the overall user experience. While many of Apple's competitors have looked at a more open ecosystem...

The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue...

In 2016 and 2017, the economic crisis and political instability severely affected our forecasts. Throughout 2018, the basic interest rate is expected to continue declining and forecasts of agribusiness crops have positive GDP expectations. Inflation and interest rates in decline will enable the return of foreign investments. As the payback period...

In the telecom service industry, the data communications market is one of the most competitive in Latin America. The average revenue per line (ARPL) for data communications services has been declining in recent years due to migration from legacy circuits to Internet protocol (IP) technologies, expense control by enterprises and governments, and als...

The Consumer Communication Services tracker provides detailed information for several companies in the consumer communication services market for US and Canada. The aggregated data—delivered by country, technology, and company—includes subscriber, revenue, net add(loss), projection, and market share. · Broadband Market Highlights · Video Ma...