Industries

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

The primary aim of this study is to evaluate European consumer perceptions, understanding, expectations, motivation, and willingness to pay for driver assistance systems and active safety features. Overall, European vehicle owners continue to rank reliability and safety as the most important features when choosing a new car. More than half of vehic...

The overall objectives of this study are to investigate typical attitudes towards fleet telematics (fleet management system solutions), to understand the key feature and service expectations, to explore perceptions and willingness to pay for fleet telematics services, to examine vendor satisfaction and brand perceptions, and to look into vendor con...

This customer research deliverable measures customer attitudes and perceptions regarding new generation infotainment, app concepts and HMI solutions. The demographic is comprised of European vehicle owners who intend to purchase a new vehicle within the next two years. Only qualified respondents, who met requirements set by a screening process prio...

Cloud computing is being seen as the latest business avenue for the expansion by both the IT and telecom providers. Through their varied offerings the companies are targeting the various sectors from banking to healthcare to offer services tailored to industry requirements. This study analyses a few companies that have cloud computing services to u...

This study illustrates the evolution of Euro norms in Western Europe and analyses the technology options for Euro 6. It also analyses the different powertrain strategies and technology preferences of select OEMs in Western Europe and their strategies towards Euro 6 compliance. The study also looks into the potential for select technologies to becom...

Our primary research objective was to measure the preferences of power plant equipment manufacturers and service providers among power plant executives in Europe. Specifically, the focus of this research was on the following products: steam turbines, electrical generators (alternators), transformers, condensers, boilers, gas turbines, and heat rec...

This timely research service provides an analysis of end-user perceptions, requirements and demand trends with regard to hospital medical equipment. This enables the identification of possible areas of development and hence the opportunities available in this market, as dictated by the end-users unmet needs and demands.

The research service provides analysis of European Web Conferencing Services market and its major trends. It focuses on the 'Services' segment of the web conferencing market and outlines major drivers, restraints, challenges affecting the market. The research service has a base year of 2007 and provides market forecasts upto the year 2014.