Industries

As the Latin American contact center market keeps maturing, many customers are looking to the cloud to provide quicker access to enhanced features and as an attractive alternative to maintaining on-premises systems. During 2020, new and improved cloud contact center offerings were already available in the region, igniting adoption among customers f...

29 Jul 2021  |  Latin America  |  Mega Trends

Growth Opportunities in the Global Professional Headset Market, Forecast to 2027

An Indispensable Tool for Remote Workers During the Pandemic, Professional Headsets will be a Key Enabler of the Hybrid-work Future

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The global professional headset market earned revenues of $1.98 billion in 2020, a record growth of 42.3 percent when compared to 2019. In 2020, the coronavirus disease 2019 (COVID-19) pandemic and associated work from home (WFH) realities triggered unprecedented demand for cloud software communications and collaboration services and professional ...

The Brazilian power market is going through a transformation driven by current and upcoming changes in regulation as well as the spread of digital technologies and flexible and distributed assets. Global “3D” trends (decarbonization, decentralization, and digitalization) are shaping the power generation matrix to 2030 and disrupting businesses ...

The economic growth outlook for Central America and the Caribbean (CAC) countries is set to rebound in 2021 from the deep economic contractions experienced in 2020 on account of COVID-19 led disruptions. The region is still heavily dependent on external demand, be it tourism inflows in the Caribbean or trade in Central America. As global growth ...

05 Jul 2021  |  Latin America  |  Mega Trends

Growth Opportunities for Communications, Collaboration, and Contact Center Technologies in the Government Sector

Enabling Key Government Workflows with Pre-packaged and Programmable Communications Solutions to Enhance Citizen and Staff Journeys

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Frost & Sullivan has identified the government vertical as ripe for digital transformation and the adoption of modern communications and collaboration technologies to improve operational efficiencies and enhance citizen experiences. The COVID-19 pandemic, and the social distancing norms it necessitated, has impacted all public services, revealing ...

18 Jun 2021  |  Latin America  |  Market Research

Frost Radar™: Unified Communications-as-a-Service Market in Latin America and the Caribbean, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The COVID-19 pandemic disrupted the world in 2020 and affected the unified communications as a service (UCaaS) market and the overall collaboration landscape. While the tremendous economic downturn and the loss of millions of jobs (potential users) in Latin America and the Caribbean (CALA) had a negative impact on the markets, the demand for remote...

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

2020 was a disruptive year for the entire world and for the unified communications-as-a-service (UCaaS) and cloud meetings landscape in Latin America and the Caribbean. While these markets were negatively impacted by a tremendous economic downturn along with the loss of millions of jobs (potential users), the demand for remote enterprise communicat...

05 Mar 2021  |  Latin America  |  Mega Trends

New Business Models are Disrupting the Latin American Carsharing Market

Innovative Technologies and Business Models are Driving a B2C and P2P Market Transformation

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In the past, several carsharing companies have commenced operations in Latin America and have launched solutions that focus on the business to consumer (B2C) and the peer-to-peer (P2P) models. However, due to several challenges—ranging from low technological adherence by users and companies and problems in terms of reducing fixed and operational ...