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16 Jul 2014  |  Latin America  |  Market Research
Colombia and Peru Contact Center Outsourcing Services Markets 2014
Competitive Pressure Increases as More Competitors Enter the Markets
The contact center outsourcing services market in Colombia exhibited high revenue growth in 2013, again the fastest-growing marketplace in Latin America. This performance was driven by both domestic and the offshoring businesses, but the latter experienced the higher growth rate. The Peruvian market also experienced high growth this year, although ...
$3,950.00 -
04 Jul 2014  |  Latin America  |  Market Research
Hot TopicForecasts and Trends for Pay TV Offerings and Bundles in Brazil
Diverse New Offerings are Reshaping the Pay TV Competitive Scenario in Brazil
This research service investigates the trends and forecasts in the Brazilian pay TV services market. The market is growing above the average of the total telecoms market in Brazil and is being driven by diverse new offerings. This research provides subscriber forecasts and trends for high-definition, video on demand, prepaid, and multiple-play offe...
$1,500.00 -
03 Jul 2014  |  Latin America  |  Market Research
Latin American Contact Center Systems Market 2014
Companies are Shifting their Focus to Cloud-based Contact Center Solutions
Important companies have started to make significant investments in hosted and cloud contact center solutions. Other companies, however, have not yet witnessed the adoption of this new technology in the region, and continue to use on-premises solutions. This study covers the Latin American contact center systems market (Mexico, Brazil, Central Amer...
$6,950.00 -
03 Jul 2014  |  Latin America  |  Market Research
Latin America Unified Communications and Collaboration Solutions Market
New Ways of Working and Improved Global Economic Scenario Provide Opportunities for a Growing Market
The proliferation of new technologies coupled with new business needs and increasingly remote workstations are driving the implementation of unified communications (UC) and collaboration solutions in Latin America. This research service analyses the main drivers and restraints influencing this market. The study provides actual information about mar...
$6,950.00 -
27 May 2014  |  Latin America  |  Market Research
Hot TopicThe Automated and Connected Home Market
Telcos Looking to Increase Latin American Household Spending and Follow Global Trends
This research analyzes the opportunities telcos have in providing connected home services within the spheres of home automation, home monitoring, connected home (Wi-Fi), and smart grids on a global scale, with a focus on how they can further introduce these technologies in Latin America, specifically in Brazil. Case studies of telcos commercializin...
$1,500.00 -
16 May 2014  |  Latin America  |  Market Research
Brazilian BPO and Contact Center Outsourcing Services Market 2014
Looking Forward to Alternative Site Locations and New Verticals to Serve
The Brazilian BPO and contact center outsourcing services market witnessed a revenue increase of 4.7% in 2013, when measured in reais (R$). However, when measured in U.S. dollars, it itranslates into a downturn of 5.1% (given the current exchange instability). The market remains highly concentrated around the top 5 participants. However, small co...
$3,950.00 -
15 Apr 2014  |  Latin America  |  Market Research
Argentine and Chilean Contact Center Outsourcing Services Markets
Higher Costs and Competition Threatens Profitability
The Contact Center Outsourcing (CCO) Services Market in Argentina slightly decreased in revenue in 2013 because of the exit of providers during the year as a result of the low profitability margins. On the other hand, the CCO services market in Chile exhibited a mild revenue growth in 2013, mostly based on the domestic business, as several offshori...
$3,950.00 -
04 Apr 2014  |  Latin America  |  Market Research
Latin American Unified Communications and Collaboration Vendors and Partners Survey
Present Scenario and Future Outlook
The Latin American unified communications (UC) and collaboration market has evolved over the last couple of years. New technologies and applications such as Web collaboration/personal video, UC communications client and audio/video/Web conferencing and mobile applications have penetrated this market, while others are losing ground. The cloud model ...
$1,500.00 -
28 Mar 2014  |  Latin America  |  Market Research
Analysis of the Brazilian Total Telecommunications Services Market
The Trend Toward Service Bundles and VAS to Intensify Competition
This study covers the state of the Brazilian total telecommunications markets, examining drivers and restraints for growth, technology, regulation, demand, and geographical trends. Following these, market growth for Brazil and market segments are forecasted. In addition, an in-depth analysis of the competitive situation including telecommunications...
$7,500.00 -
14 Mar 2014  |  Latin America  |  Market Research
Analysis of the Total Telecommunications Services Market in Colombia
Consolidation among Major Groups Drives Nationwide Competition
This research service analyzes the Colombian total telecommunications services market. It examines market drivers and restraints for growth patterns, service plans, upcoming technologies, relevant regulations, and future trends. Market segments include fixed telephony, mobile telephony, fixed broadband, data communications, and pay-TV services. Mar...
$3,950.00