Industries

Employing advancements in technologies such as artificial intelligence (AI), machine learning (ML), Big Data and Analytics (BDA), and natural language processing (NLP), VAs are emerging as viable self-service options across industries. Investigating VAs as part of an omnichannel and digital transformation strategy should be a strategic imperative f...

In this report, Stratecast provides several views voiced by our analyst teams into the multiple dimensions of the communications marketplace, including those tied to: big data, business services, cloud, the connected home, consumer services, the operations & monetization functions, and secure networking. These prognostications are what form this, o...

This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdown and forecasts by fulfillment platform, industry...

The Consumer Communication Services Tracker 3Q16 provides detailed information for several companies in the consumer communication services market for US and Canada. The aggregated data—delivered by country, technology, and company—includes subscriber, revenue, net add(loss), projection, and market share.

With CenturyLink’s acquisition of Level 3, the company’s U.S. competitive positioning (based on market shares) in the high-growth, enterprise segment will leap to second place, behind AT&T. In this paper, we provide Frost & Sullivan’s analysis on the implications of this merger to the companies and the market.

The 13th annual Partners Connected Health Symposium was held at the Boston Seaport Hotel & World Trade Center in October 2016. The key theme of the event was “Digital technology that cares. Bringing the human element to life.” The following piece presents analyst highlights, views, and major observed themes in digital health as well as company-...

New analysis from Frost & Sullivan's Digital Transformation program finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is driving future technology acquisitions. Clear articulation of visionary perspectiv...

With convenience features such as car sharing, mobility services, and connected living increasingly driving the vehicle access market, virtual keys are expected to play a vital role in the automotive industry going forward. The transition from legacy vehicle access systems to advanced systems leveraging Bluetooth Low Energy (BLE), biometrics, and N...

In this paper, we dig deeper into remote browser isolation and its value proposition, and provide a snapshot on the remote browser isolation products from four vendors: Authentic8, Fireglass, Light Point Security, and Menlo Security.