Industries

31 Jan 2022  |  Latin America

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

As the race toward deployment of self-driving vehicles picks up momentum and the levels of autonomous driving increase, original equipment manufacturers (OEMs) are demanding better sensors that can harmonize and achieve surround vision, giving an autonomous vehicle full visibility of its environment. Numerous sensors are already available and in...

24 Dec 2021  |  North America

Frost Radar™: Global NAC Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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As part of Frost & Sullivan’s ongoing research on the Network Access Control (NAC) market, this is the first edition of Frost Radar™ – Global NAC Market. NAC products and services allow enterprises to see and control the myriad endpoints that are trying to connect or are already connected to corporate networks. Pre-defined policies, and regul...

24 Dec 2021  |  Global

Frost Radar™: Digital Identity Solutions, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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National identification programs are gaining traction as countries strive to establish robust, unique identity documents for their citizens and create a unified database for security and other administrative purposes. A digital identity can foster social and financial inclusivity, especially in developing economies where interest in the technol...

23 Dec 2021  |  Global

Frost Radar™: Secure Web Gateways, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Web-borne threats are second to email as the major threat vector for cyberattacks. It is the hacker favorite for command and control. More organizations are conducting business online and web access has become a critical component. Internet traffic increased drastically driven in large part because of the surging work-from-home trend. In the la...

21 Dec 2021  |  Europe

Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...

Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of industries across the globe. The primary and secondary analysis spans the entire value chain, identifying organizations that consistently develop new growth strategies based on a visionary understanding of the future and a proven ability to effectivel...

17 Dec 2021  |  North America

Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

Infographics

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The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...

Business process management (BPM), or business process outsourcing (BPO), services involve an external or third-party provider handling the execution and management of one or more business operations or functions for an organization. Traditionally, BPM services were limited to outsourcing labor-intensive back-office and support services functions. ...