Industries

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

Infographics

×

With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

The ongoing, albeit intermittent, transition to renewable energy sources has made it apparent that new methods of electric energy storage are required to balance energy supply and demand. The widespread adoption of electric vehicles spurs the need for more cost-effective energy storage solutions. At the same time, rising climate change awareness pu...

Industries and countries across the world are facing three crucial challenges: waste management, greenhouse gas emissions, and limited resource availability. Sustainably recycling and reusing products (i.e., supply chain circularization) can address these aforementioned challenges. Despite this advantage, the deployment of a circular economy in mos...

The cloud represents the most critical aspect of digital transformation, according to respondents to the 2021 Frost & Sullivan Global Cloud User survey. As such, companies continue to build out their hybrid, multicloud environments to support strategic business goals, such as agility and improved customer experience. In the tenth annual survey of...

Energy generation is the most crucial building block of a country’s economic development and a key determinant of its progress. Population growth requires a higher degree of economic development, which directly requires more energy to be generated. To meet the rising energy demands, the energy sector is under pressure to expand rapidly as countri...

Globally, the increase in population and industrial activity results in a growing volume of water consumption and wastewater generation. UNICEF (the United Nations Children's Fund) estimates that about half of the global population will face water scarcity by 2025, and by 2030, about 700 million people will be displaced by intense water scarcity. A...

In 1921, geophysical acquisition technology which involves the generation and acquisition of seismic data to image sub-surface geology revolutionized earth science and resource exploration. Seismic technologies have come a long way since then; they now have the ability to illuminate and image complex subsurface targets at lower acquisition costs. O...

Next-generation buyers, primarily millennials and Gen Z, follow a healthier consumption pattern and tend to reduce their meat consumption for both sustainable and diet reasons. The rising number of lactose-intolerant people and the growing concern for animal welfare explain the rising number of health-conscious people and the global shift in prefe...

Digitalization is gradually replacing paper-based tasks with digital processes. Standardized and monotonous processes are prime candidates for automation through robotic process automation (RPA), which deploys software bots replicating and automating procedures across applications and environments. RPA automates repetitive, labor-intensive, and tim...