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  1. 23 Nov 2020  |  Asia Pacific  |  Mega Trends

    Cloud Migration Powering Australian Contact Center Applications Market, Forecast to 2026

    Artificial Intelligence and Analytics Driving Operational Efficiency and Customer Satisfaction

    The Australian contact center applications market generated revenue growth of 6.9%, with market revenue of $147.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...

    $2,450.00
  2. 23 Nov 2020  |  Asia Pacific  |  Mega Trends

    Automation and Workforce Management Driving the Philippine Contact Center Applications Market, Forecast to 2026

    Personalisation and Proactive Customer Experience Represent Key Growth Opportunities

    The Philippines contact center applications market generated revenue growth of 4.2%, with market revenue of $21.7 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...

    $2,450.00
  3. 23 Nov 2020  |  Asia Pacific  |  Mega Trends

    Analytics and Automation Powering Malaysian Contact Center Applications Market, Forecast to 2026

    Growing Focus on Multilingual Support and Remote Working Capablities to Accelerate Cloud Migration

    The Malaysian contact center applications market generated revenue growth of 9.0%, with market revenue of $16.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

    $2,450.00
  4. 23 Nov 2020  |  Asia Pacific  |  Mega Trends

    Analytics and Cloud Migration Driving South Korean Contact Center Applications Market, Forecast to 2026

    Growth Opportunities Enhanced by Artificial Intelligence and Omnichannel Communication Services

    South Korean contact center applications market generated revenue growth of 6.2%, with market revenue of $58.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...

    $2,450.00
  5. 23 Nov 2020  |  Asia Pacific  |  Mega Trends

    Cloud Migration and System Upgrades Fueling Japanese Contact Center Applications Market, Forecast to 2026

    Speech Recognition, Natural Language Processing, and Artificial Intelligence to Enhance Customer Satisfaction and Optimise Costs

    The Japanese contact center applications market generated revenue growth of 5.4%, with market revenue of $178.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

    $2,450.00
  6. 23 Nov 2020  |  Asia Pacific  |  Mega Trends

    Artificial Intelligence, Analytics, and Cloud Fueling Taiwanese Contact Center Applications Market, Forecast to 2026

    Integration of Digital Channels and Personalised Customer Experience to Drive System Upgrades

    The Taiwanese contact center applications market generated revenue growth of 6.6%, with market revenue of $10.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

    $2,450.00
  7. 23 Nov 2020  |  Asia Pacific  |  Mega Trends

    Demand for Superior Customer Experience Driving Thai Contact Center Applications Market, Forecast to 2026

    Growing Focus on Efficiency and Lower Costs to Boost Investments

    Thailand's contact center applications market generated revenue growth of 6.9%, with market revenue of $21.3 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 6...

    $2,450.00
  8. 23 Nov 2020  |  Asia Pacific  |  Mega Trends

    Southeast Asia Smart Street Lighting Market Calls for Convergence of Illumination and Information Technologies, 2020

    Data Monetization in the Street Lighting Market Propel Collaboration Among Strategic Industry Participants

    Upgrading public street lights to LED lights have resulted in energy savings. However, connected or smart street lights can achieve better energy efficiency and promote other applications, such as security, Wi-Fi, and data. Networked, adaptive street lighting solutions have emerged as a leading smart city application. Although replacing existing st...

    $4,950.00
  9. 23 Nov 2020  |  Asia Pacific  |  Mega Trends

    Technology Upgradation and Cloud Migration Driving Indian Contact Center Applications Market, Forecast to 2026

    Growing Adoption of Knowledge Management Tools and RPA to Enhance Operational Efficiency

    The Indian contact center applications market generated revenue growth of 8.2%, with market revenue of $78.8 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 5...

    $2,450.00
  10. 23 Nov 2020  |  Asia Pacific  |  Mega Trends

    Demand for Superior Customer Experience Accelerating Indonesian Contact Center Applications Market, Forecast to 2026

    Growing Focus on Efficiency and Cost Optimisation Attracts Investments

    The Indonesian contact center applications market generated revenue growth of 3.3%, with market revenue of $15.4 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) ...

    $2,450.00