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27 May 2014  |  Latin America  |  Market Research
Hot TopicThe Automated and Connected Home Market
Telcos Looking to Increase Latin American Household Spending and Follow Global Trends
This research analyzes the opportunities telcos have in providing connected home services within the spheres of home automation, home monitoring, connected home (Wi-Fi), and smart grids on a global scale, with a focus on how they can further introduce these technologies in Latin America, specifically in Brazil. Case studies of telcos commercializin...
$1,500.00 -
16 May 2014  |  Latin America  |  Market Research
Brazilian BPO and Contact Center Outsourcing Services Market 2014
Looking Forward to Alternative Site Locations and New Verticals to Serve
The Brazilian BPO and contact center outsourcing services market witnessed a revenue increase of 4.7% in 2013, when measured in reais (R$). However, when measured in U.S. dollars, it itranslates into a downturn of 5.1% (given the current exchange instability). The market remains highly concentrated around the top 5 participants. However, small co...
$3,950.00 -
15 Apr 2014  |  Latin America  |  Market Research
Argentine and Chilean Contact Center Outsourcing Services Markets
Higher Costs and Competition Threatens Profitability
The Contact Center Outsourcing (CCO) Services Market in Argentina slightly decreased in revenue in 2013 because of the exit of providers during the year as a result of the low profitability margins. On the other hand, the CCO services market in Chile exhibited a mild revenue growth in 2013, mostly based on the domestic business, as several offshori...
$3,950.00 -
04 Apr 2014  |  Latin America  |  Market Research
Latin American Unified Communications and Collaboration Vendors and Partners Survey
Present Scenario and Future Outlook
The Latin American unified communications (UC) and collaboration market has evolved over the last couple of years. New technologies and applications such as Web collaboration/personal video, UC communications client and audio/video/Web conferencing and mobile applications have penetrated this market, while others are losing ground. The cloud model ...
$1,500.00 -
28 Mar 2014  |  Latin America  |  Market Research
Analysis of the Brazilian Total Telecommunications Services Market
The Trend Toward Service Bundles and VAS to Intensify Competition
This study covers the state of the Brazilian total telecommunications markets, examining drivers and restraints for growth, technology, regulation, demand, and geographical trends. Following these, market growth for Brazil and market segments are forecasted. In addition, an in-depth analysis of the competitive situation including telecommunications...
$7,500.00 -
14 Mar 2014  |  Latin America  |  Market Research
Analysis of the Total Telecommunications Services Market in Colombia
Consolidation among Major Groups Drives Nationwide Competition
This research service analyzes the Colombian total telecommunications services market. It examines market drivers and restraints for growth patterns, service plans, upcoming technologies, relevant regulations, and future trends. Market segments include fixed telephony, mobile telephony, fixed broadband, data communications, and pay-TV services. Mar...
$3,950.00 -
26 Feb 2014  |  Latin America  |  Market Research
Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets
Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation
Growth in the Mexican contact center outsourcing services market is expected to be driven by local business and offshoring markets. Central America and the Caribbean are experiencing saturation levels in key cities in Costa Rica and Panama, which represents growth opportunities for alternative locations in the region. This research service provides...
$10,000.00 -
26 Feb 2014  |  Latin America  |  Market Research
Analysis of the Brazilian Cloud Computing Market
Current Scenario and Future Outlook on Cloud Computing in Brazil
In the nascent market of cloud computing in Brazil, SaaS holds the largest share of IT services outsourced and IaaS is close behind. Meanwhile, PaaS has become a viable market opportunity. This market insight covers the Brazilian cloud computing market, including the market overview, drivers, restraints, trends, competitive analysis, and forecasts ...
$1,500.00 -
26 Feb 2014  |  Latin America  |  Market Research
Hot TopicInternet of Things (IoT) World Forum in Barcelona
Cisco Event Analysis
During October 2931, 2013, Cisco hosted the Internet of Things (IoT) World Forum in Barcelona, Spain. This 2 and a half-day event was designed for the official launch of IoT globally, and its focus was to explore the size of the opportunity in key market verticals. This Hot Topic summarizes this event and offers analysis regarding the role of the ...
$1,500.00 -
25 Feb 2014  |  Latin America  |  Market Research
Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America
Improving Business Productivity Quickly and at a Lower Cost
In Latin America, hosted and cloud services for contact centers are emerging as an alternative solution to premises-based contact center applications. These services are owned and operated by third-party providers, and they enable contact centers to be more productive, offering a better service to clients with reduced capital expenditures when comp...
$2,450.00