Industries

03 Feb 2021  |  Europe  |  Mega Trends

AI-powered Chatbots Boosting the European CX Management Market, 2020

Chatbots Enhance the Customer Experience and Give Businesses Extraordinary Scaling Opportunities

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The chatbots market is one of the fastest-growing in the ICT industry. There are several effective uses for chatbots. Businesses are applying them, in particular, to enhance their customer services and improve customer experience (CX). Chatbots are deployed across different channels, including web chat, SMS, social media, mobile chat apps, among ot...

02 Feb 2021  |  Europe  |  Mega Trends

Life Cycle and Total Cost of Ownership (TCO) Analysis of Heavy, Medium, and Light Duty Trucks in Europe

During a 15-year Life Cycle, Battery Electric Trucks Offer a TCO Benefit of 8% to 16% Compared to Diesel Trucks

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During the 15-year lifetime of a truck, the total cost of ownership is lowest for battery electric trucks, followed by natural gas and diesel powertrains across light, medium, and heavy duty segments. As the truck gets older, maintenance cost increases with decrease in mileage, resulting in increasing total cost of ownership (TCO) per mile. Miles t...

Rapid urbanization, private vehicle density, outdated infrastructure, and transportation-related emissions are increasingly stressing the urban mobility ecosystem. Cities across the globe are responding to these changes by developing a more sustainable, seamless, and integrated transportation system. Additionally, cities are focusing on building th...

The European trailer telematics market remains largely fragmented, despite its presence exceeding a decade; yet competition amongst individual players is too fierce for any sizable market consolidation to happen. However, an influx of new stakeholders from various points in the supply chain, such as manufacturers of hardware, engines, brakes, tires...

22 Jan 2021  |  Europe  |  Mega Trends

Electric Vehicle (EV) Regulation Overview in Key European Markets 2020

Cash Incentives to be Discontinued in the Next 3–5 years; Non-cash Incentives to Prevail for at least 10 Years

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The automotive industry is rapidly evolving in terms of technology as well as tackling environmental issues. Electric vehicles have been introduced as a clean energy initiative, as they have low or zero emissions and have come a long way to become an integral part of OEMs’ business strategies. Automakers such as PSA and Volkswagen are creating se...

20 Jan 2021  |  Europe  |  Mega Trends

European Building Insulation Materials Market Driven by Energy-efficiency Targets

Future Growth Potential Enhanced by Opportunities in Advanced Building Techniques

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This study presents an assessment of the current status and future prospects of building insulation materials used in Europe. Market segments comprise mineral wool insulation, plastic foam insulation, and others (e.g., aerogel, wood fibre, and perlite). Mineral wool insulation is further divided into glass wool and stone wool insulation. Moreover, ...

Russia experienced weak GDP growth in 2019. Russia's 2020 economic downturn was two-fold: the joint impact of a crash in the oil prices and health crisis mitigation lockdowns will keep the economy contracted till early 2021. How long are the economic constraints on the growth expected to last? What are the strategic imperatives for businesses in Ru...

08 Jan 2021  |  Europe  |  Mega Trends

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

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This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...