Industries

This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...

The Western European economies are back to the growth momentum supported by strong domestic demand and low interest rate despite high political uncertainties. The regional GDP growth is likely to increase up to 2.25% from 1.65% registered one year back. the French economic growth is expected to stay robust in the second half of 2017 supported by s...

The Sri Lankan mobile market has experienced a strong growth over the last five years, and is primarily dominated by the two leading service providers. The country’s subscriber base grew at a CAGR of 7.4% from 2011 to 2016, and improved the country’s mobile penetration from 90.4% in 2011 to 123.9% in 2016. Amid the intense competition, mobile s...

Bangladesh mobile market has experienced a strong growth over the past few years. With the expansion of the mobile services network, market participants added 41 million mobile subscribers and significantly increased the overall mobile penetration levels from 56% in 2011 to 78% in 2016. The growth trend is expected to continue over the entire forec...

The Chemicals, Materials and Foods (CMF) tracker is a comprehensive database of the chemicals, materials and food industries for India and select countries in MENASA. The data is segmented by sectors, regions, trade volumes, consumption and production and comes with a market overview for each segment. The CMF tracker is a useful tool for evaluating...

Volkswagen's (VW) concession of corporate malfeasance in circumventing Environmental Protection Agency (EPA) testing in the United States has sent the global automotive industry into a tailspin. This research service closely examines the fallout from the diesel emission scandal and how the same has impacted the perception of automotive customers ac...

The smart and connected homes market is in a high growth phase at the moment, but it is also riddled with uncertainty about what will happen next in terms of technology, applications, business models, suppliers, and customer demographics. This study takes a detailed look at the expectation and requirements of end customers in Europe by examining at...

This tracker assesses the status of the mobile markets in Western Europe, providing a number of key performance indicators gathered per country and per mobile network operator. The historic data spans between 2009 and 2012. The forecast period extends from 2014 to 2018, with 2013 as the base year. The tracker features a summary table for the select...

This tracker analyzes the status of the mobile communications markets in the Central and Eastern Europe. It provides a number of key performance indicators gathered per country and per mobile network operators (MNOs). The historic data spans between 2009 and 2012. The base year is 2013. The forecasting period extends from 2014 to 2018. The tracker ...