Industries

As the Latin American contact center market keeps maturing, many customers are looking to the cloud to provide quicker access to enhanced features and as an attractive alternative to maintaining on-premises systems. During 2020, new and improved cloud contact center offerings were already available in the region, igniting adoption among customers f...

18 Jun 2021  |  Latin America  |  Market Research

Frost Radar™: Unified Communications-as-a-Service Market in Latin America and the Caribbean, 2021

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The COVID-19 pandemic disrupted the world in 2020 and affected the unified communications as a service (UCaaS) market and the overall collaboration landscape. While the tremendous economic downturn and the loss of millions of jobs (potential users) in Latin America and the Caribbean (CALA) had a negative impact on the markets, the demand for remote...

09 Feb 2021  |  Latin America  |  Market Research

Frost Radar™: Cloud Meetings and Team Collaboration Services Market, 2020

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Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of industries across the globe. The primary and secondary analysis spans the entire value chain, identifying organizations that consistently develop new growth strategies based on a visionary understanding of the future and a proven ability to effectivel...

09 Feb 2021  |  Latin America  |  Market Research

Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020

A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and the key differentiator deciding a business’ fate. Demand for outsourced CX services is growing steadily in today’s consumer-centric marketplace as customers demand more personalized, relevant, proactive, and engaging experiences. A superior end-to-end CX jour...

This Frost & Sullivan research service provides market sizing and forecasts by segment and technology, both in terms of lines and revenues and market share figures. In this research, Frost & Sullivan's expert analysts thoroughly examine the following markets: fixed telephony, data communications (VPN IP MPLS, Carrier Ethernet, and other technologie...

The Brazilian energy management services (EMS) market is still in a nascent growth stage. However, competitors expect double-digit growth, mainly because of governmental incentives in energy efficiency programs. Customer awareness is expected to increase, although there is apprehension in investing in such long-term payback projects. Moreover, the ...

This research service provides an analysis of the high-voltage (HV) transformer market in Peru and Uruguay. The HV transformer market is likely to experience steady growth due to the expected capacity addition in the Peruvian and Uruguayan power sectors in the near future. In fact, utility expansion plans reveal a genuine and ongoing need for HV tr...

The Argentinean natural gas market, once a net exporter, has in the last decade become a net importer as supplies of natural gas have dwindled. The recent ability to extract shale gas by means of hydraulic fracturing technology has led to game-changing opportunities for the Argentinean natural gas market. Should shale gas be extracted in an environ...

This study analyzes the current and future trends in the South American Radio Frequency Identification (RFID) market. RFID solutions are projected to be used more across various vertical markets, and this study focuses on the trends, challenges, and factors driving market growth. Also included are product, technology, and regional market analyses, ...