Industries

31 Aug 2021  |  Asia Pacific  |  Customer Research

Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific

Businesses Accelerate Digital Transformation Projects and Leverage Flexible Cloud Services to Enable Faster Return to Growth

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This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified. • IT/telecom decision makers in organizations with more than 10 employe...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

Home automation and IoT services are witnessing an increase in adoption in the Indian subcontinent with the advent of newer and more affordable technology innovations. Users are increasingly adopting smart speakers and voice controlled technologies leading to smart revolution due to various associated benefits such as user convenience, enhanced sec...

India’s automotive industry is gaining significant momentum due to rapid economic growth and profitability. Indian government’s “Make in India” initiative played a major role in promoting start-ups in the country typically in the automotive industry. Increasing population, urbanization, and emphasis to curb carbon emissions to maintain CAFE...

The manufacturing sector is one of the foundations of the Indian economy. It is imperative that India invests in emerging technologies and research for the growth of the factories of the future. The Indian government has been prompt in realizing the importance and value addition of manufacturing to India and have unlocked several investments to sus...

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Asia-Pacific, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Custom...

Asia is one of the largest contributor to global electronics industry with its expertise in semiconductor fabrication. But India has never entered into this scenario even though its is one of the world’s largest consumer of electronic goods. Hence the assessment of the reasons behind the lack of India’s presence in global electronics economy is...