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19 Feb 2020  |  Latin America  |  Customer Research
End-User Priorities in Communications and Collaboration Investments, 2019
Adoption of Advanced UCC Tools is Rising as Businesses Pursue Digital Transformation and Address Shifting Workforce Requirements
The overall research objective is to measure the current use and future decision-making behavior toward unified communications and other workforce technologies around the globe, specifically: desktop, room-based and huddle room video conferencing; audio conferencing; web conferencing; IP telephony; team collaboration tools (e.g., Slack); unified co...
$4,950.00 -
29 Jan 2020  |  North America  |  Customer Research
Voice of Customer Analysis on Connected Car Services in the United States, 2018
Flexible Access to Telematics Services will be the Preferred Subscription Model in Future
This study seeks to evaluate the current usage of connected car applications such as digital assistants, online infotainment services, telematics services, navigation services, and data-enabled services in the United States. It also focusses on customer analysis bifurcation by vehicle segment, brand, and customer preference. The study seeks to high...
$4,950.00 -
30 Dec 2014  |  North America  |  Customer Research
2015 Global Laboratory Products Purchasing Trends
End-user Perspective
Readers of the Lab Manager Magazine were invited to participate in an online survey in September 2014. To qualify for survey participation, readers were required to play a role in their laboratory’s purchasing process, be familiar with their laboratories’ product budgets, and represent a laboratory that either uses or plans to use products in o...
$6,950.00 -
23 Dec 2014  |  North America  |  Customer Research
Customer Engagement in Retail and Consumer in Europe and North America
The Current and Future Retail and Consumer Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...
$12,500.00 -
12 Dec 2014  |  South Asia, Middle East & North Africa  |  Customer Research
Tenth Annual Indian Logistics Industry Benchmarking Study
LSPs Fall below End-user Expectations for Key Performance Metrics
This study provides a benchmarking analysis for Indian logistics service providers (LSP) across 6 key industries using key performance criteria. The study provides a comprehensive analysis of logistics outsourcing trends, use of organized 3PL service providers, and LSP performance ratings for important selection criteria based on end-user reviews. ...
$10,000.00 -
29 Oct 2014  |  North America  |  Customer Research
2014 US Auto Technicians' ChoiceReplacement Parts
Industry Convergence and Growth in the US Automotive Aftermarket
This research service aims to identify trends within the automotive aftermarket for batteries, tires, motor oils, and brake pads. It also measures factors driving product selection, identifies brand use and preference trends by category, and evaluates purchase channel opportunities for each product. The 4 replacement parts markets are concentrated ...
$20,000.00 -
15 Oct 2014  |  North America  |  Customer Research
Customer Engagement in Government and Education in Europe and North America
The Current and Future Government and Education Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...
$12,500.00 -
10 Oct 2014  |  North America  |  Customer Research
Customer Engagement in Healthcare in Europe and North America
Healthcare Vertical
The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...
$12,500.00 -
22 Sep 2014  |  North America  |  Customer Research
Global Next-generation Sequencing Trends
An End-user Perspective
The overall research objective was to capture and analyze global next-generation (NGS) sequencing trends and use. Most researchers outsource NGS technologies; however, in-house NGS technology use is expected to increase within the next 12 months. Data accuracy and operating costs are the top criteria for purchasing sequencing instruments. Disease-r...
$3,950.00 -
15 Sep 2014  |  North America  |  Customer Research
2014 North American Mobile Enterprise Applications
Opportunities within Enterprises
The research objective is to measure the current use and future decision-making behavior toward mobile enterprise applications, including mobile asset tracking, sales force automation, workforce management, and wireless email solutions. Interest in mobile software applications for employees remains strong. Most businesses have implemented between 1...
$10,000.00