Industries

The Unified Communications as a Service (UCaaS) market exhibited strong growth in 2021, driven by the rise of hybrid and remote work environments and the need of organizations in CALA to support remote communications and collaboration among their employees. Solid economic GDP growth across the region contributed to the financial strength of CALA en...

31 Jan 2022  |  Latin America  |  Market Research

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

The oscilloscopes market is the largest and fastest-growing product category in the general purpose test equipment industry. Spread fairly evenly across North America, Europe, and Asia, the remaining regions represent a fairly small portion of the global revenues. However, these emerging markets are growing at a faster rate. In this study, key indu...

Service providers throughout Latin America have been for years investing heavily to include Cloud Computing services into their portfolios. This study focuses on two of the regions main service providers with the most developed Cloud Computing portfolio. Datacenter capabilities, strengths and business strategies are reviewed.

Despite Brazilian economic and industry challenges, the market for reagent kits in in vitro diagnosis (IVD) is experiencing robust growth. This research service leverages primary research that includes several companies manufacturing and marketing reagent kits in IVD, companies distributing or buying these products, and IVD experts, as well as seco...

The managed security services market in Latin America, particularly in the Southern Cone, has not yet reached maturity and is in an incipient phase compared to developed countries. Competing in this segment is an important challenge for service providers. Innovative devices and platforms are increasing, and new participants are entering the market....

Market concerns for Brazilian IT infrastructure outsourcing services include the need for space (CAPEX), since companies are restructuring, and the need for more capacity to host infrastructure. Brazilian companies are also struggling to increase operational efficiency, reduce management complexity, and save in costs. The data centers have created ...

This market insight analyzes the growth drivers for mobile payment services in Brazil and evaluates key stakeholders, market perspectives, forecasts, challenges, and opportunities. The study includes a forecast from 2013 to 2018 and key focus areas are as follows: the primary trends, a market assessment and forecast, and case studies—including an...

Mining chemicals market for flotation processes will grow in Brazil and Chile due to the increasing investments in the mining sector. Both countries offer full advantages to drive the market and the revival of plenty of feasibility studies and projects hampered by mining companies, as well as by growing demand for metallic mineral products are a tr...