Industries

The Unified Communications as a Service (UCaaS) market exhibited strong growth in 2021, driven by the rise of hybrid and remote work environments and the need of organizations in CALA to support remote communications and collaboration among their employees. Solid economic GDP growth across the region contributed to the financial strength of CALA en...

Safety concerns regarding the use of drones are limiting growth for the commercial UAS market in the Middle East, with certain countries, such as Kuwait, Syria, and Iraq, banning drone operations of all types. However, other states, like Israel and the United Arab Emirates (UAE), permit drone use in the commercial sector. Moreover, technological ad...

03 Mar 2022  |  Europe  |  Market Research

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...