Industries

This research service evaluates the Association of Southeast Asian Nations (ASEAN) automotive market, focusing on key countries, including Indonesia, Malaysia, the Philippines, Thailand, and Vietnam. This study discusses passenger vehicles and pickup trucks (pickups). Pickups are the most common and popular commercial vehicles used daily in diff...

This study assesses the automotive market in China, with a focus on the passenger vehicle market segment. Within this, electric vehicles, as well as charging and battery swap, will be discussed further. China’s automotive market has grown rapidly, particularly after the 2008 Beijing Olympics. The unit shipment of China’s passenger vehicle ma...

The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

Safety concerns regarding the use of drones are limiting growth for the commercial UAS market in the Middle East, with certain countries, such as Kuwait, Syria, and Iraq, banning drone operations of all types. However, other states, like Israel and the United Arab Emirates (UAE), permit drone use in the commercial sector. Moreover, technological ad...

03 Mar 2022  |  Europe  |  Market Research

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

After a challenging 2020, 2021 was a defining year for the energy industry in many ways. The world witnessed rising concerns about climate change and the need for sustainable solutions and processes. Following the latest COP summit, more than 100 countries pledged their commitment to net-zero emissions by 2050. In Asia-Pacific, Japan, Australia, an...

10 Jan 2022  |  Europe  |  Market Outlook

Global Compressors Outlook 2022

Rising Need for Compressed Air in Key Industries to Sustain Growth

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This outlook on compressors provides information on the total revenue generated in the compressors market. It discusses the impact of the coronavirus on key industries that deploy compressors, besides providing predictions for 2022. Frost & Sullivan has observed a direct correlation between energy security and economic development. Improved researc...

21 Dec 2021  |  Europe  |  Market Research

Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...

Business process management (BPM), or business process outsourcing (BPO), services involve an external or third-party provider handling the execution and management of one or more business operations or functions for an organization. Traditionally, BPM services were limited to outsourcing labor-intensive back-office and support services functions. ...