Industries

31 Aug 2021  |  Asia Pacific  |  Customer Research

Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific

Businesses Accelerate Digital Transformation Projects and Leverage Flexible Cloud Services to Enable Faster Return to Growth

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This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified. • IT/telecom decision makers in organizations with more than 10 employe...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Asia-Pacific, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Custom...

Asia is one of the largest contributor to global electronics industry with its expertise in semiconductor fabrication. But India has never entered into this scenario even though its is one of the world’s largest consumer of electronic goods. Hence the assessment of the reasons behind the lack of India’s presence in global electronics economy is...

Infectious diseases that are caused by major pathogenic microorganisms such as viruses and bacteria pose severe public health challenges for individual governments. the International Health Regulations set up by the World Health Organization aims to cut down the risk of transfer of such infections across borders and limit the spread of disease. The...

This research service looks at the funding scenario and key stakeholders present in the clean and green technology in China. The research service offers an overview into the technology trends and funding resources within solar, wind, clean coal, hydro and smart grid sectors.

This research service provides an overview into the functional foods market within the Asia Pacific region. It endeavors to provide an insight into the technology benchmarking as well as stakeholder analysis of the different industry participants within the functional foods industry. The study also highlights the key Research and Development trends...