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10 Feb 2022 | Europe | Tracker

Contact Center As a Service (CCaaS) Solutions Respond to Remote Workforce Requirements in Europe

Rapid Migration to CCaaS Solutions in Europe Capturing the Power of Seamless Customer Journeys

This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...

$4,950.00
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06 Jan 2016 | Europe | Tracker

Customer Perceptions of Volkswagen (VW) Diesel Scandal in Western Europe

Ripple Effect on Diesel Engines as Consumers Evaluate Hybrids and Petrol Engines for Next Car Purchase

Volkswagen's (VW) concession of corporate malfeasance in circumventing Environmental Protection Agency (EPA) testing in the United States has sent the global automotive industry into a tailspin. This research service closely examines the fallout from the diesel emission scandal and how the same has impacted the perception of automotive customers ac...

$7,500.00
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