Industries

This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...

Major economies in the Middle East and Africa experienced an economic slowdown with GDP growth rate declining for Saudi Arabia, United Arab Emirates (UAE), Nigeria, Qatar, Israel, and Iran in the second quarter of 2019. The area is affected by volatile oil prices, and in Q2 especially, there was a decline in oil prices and production cuts by OPEC. ...

The Western European economies are back to the growth momentum supported by strong domestic demand and low interest rate despite high political uncertainties. The regional GDP growth is likely to increase up to 2.25% from 1.65% registered one year back. the French economic growth is expected to stay robust in the second half of 2017 supported by s...

Volkswagen's (VW) concession of corporate malfeasance in circumventing Environmental Protection Agency (EPA) testing in the United States has sent the global automotive industry into a tailspin. This research service closely examines the fallout from the diesel emission scandal and how the same has impacted the perception of automotive customers ac...

The smart and connected homes market is in a high growth phase at the moment, but it is also riddled with uncertainty about what will happen next in terms of technology, applications, business models, suppliers, and customer demographics. This study takes a detailed look at the expectation and requirements of end customers in Europe by examining at...

This tracker assesses the status of the mobile markets in Western Europe, providing a number of key performance indicators gathered per country and per mobile network operator. The historic data spans between 2009 and 2012. The forecast period extends from 2014 to 2018, with 2013 as the base year. The tracker features a summary table for the select...

This tracker analyzes the status of the mobile communications markets in the Central and Eastern Europe. It provides a number of key performance indicators gathered per country and per mobile network operators (MNOs). The historic data spans between 2009 and 2012. The base year is 2013. The forecasting period extends from 2014 to 2018. The tracker ...

A consumer survey completed in 2014 by Frost & Sullivan has revealed that 70% of consumers rate secure feel as the most important aspect when talking about a better driving experience. The survey interviewed more than 1,800 drivers of different car segments across France, Germany, the United Kingdom, and Russia. The survey results present consumers...

This study analyses the power infrastructure sector in East African countries of Kenya, Rwanda, Tanzania and Uganda and covers electricity generation, transmission and distribution. East Africa has the lowest access to electrical power and smallest per capita generation, as compared to the other regions in the African continent. The demand for elec...