Industries

This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...

The Western European economies are back to the growth momentum supported by strong domestic demand and low interest rate despite high political uncertainties. The regional GDP growth is likely to increase up to 2.25% from 1.65% registered one year back. the French economic growth is expected to stay robust in the second half of 2017 supported by s...

Volkswagen's (VW) concession of corporate malfeasance in circumventing Environmental Protection Agency (EPA) testing in the United States has sent the global automotive industry into a tailspin. This research service closely examines the fallout from the diesel emission scandal and how the same has impacted the perception of automotive customers ac...

The smart and connected homes market is in a high growth phase at the moment, but it is also riddled with uncertainty about what will happen next in terms of technology, applications, business models, suppliers, and customer demographics. This study takes a detailed look at the expectation and requirements of end customers in Europe by examining at...

This tracker assesses the status of the mobile markets in Western Europe, providing a number of key performance indicators gathered per country and per mobile network operator. The historic data spans between 2009 and 2012. The forecast period extends from 2014 to 2018, with 2013 as the base year. The tracker features a summary table for the select...

This tracker analyzes the status of the mobile communications markets in the Central and Eastern Europe. It provides a number of key performance indicators gathered per country and per mobile network operators (MNOs). The historic data spans between 2009 and 2012. The base year is 2013. The forecasting period extends from 2014 to 2018. The tracker ...

A consumer survey completed in 2014 by Frost & Sullivan has revealed that 70% of consumers rate secure feel as the most important aspect when talking about a better driving experience. The survey interviewed more than 1,800 drivers of different car segments across France, Germany, the United Kingdom, and Russia. The survey results present consumers...

This research service examines consumer perceptions of car sharing based on a survey conducted in 2012 in France, Germany, and the United Kingdom. Only one out of four city residents in Europe is familiar with the car sharing concept. Once familiar, the interest rate in car sharing reaches 38%. Consumers are most attracted by the all-inclusive and ...

This tracker assesses the status of the mobile communications markets in Central and Eastern Europe (CEE). The assessment is based on a number of key performance indicators gathered per country and per mobile network operator. Historic data has been provided for the period from 2009 to 2011. The base year is 2012. The forecasting period goes from 2...