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  1. 30 Dec 2014  |  North America  |  Customer Research

    2015 Global Laboratory Products Purchasing Trends

    End-user Perspective

    Readers of the Lab Manager Magazine were invited to participate in an online survey in September 2014. To qualify for survey participation, readers were required to play a role in their laboratory’s purchasing process, be familiar with their laboratories’ product budgets, and represent a laboratory that either uses or plans to use products in o...

    $6,950.00
  2. 23 Dec 2014  |  North America  |  Customer Research

    Customer Engagement in Retail and Consumer in Europe and North America

    The Current and Future Retail and Consumer Vertical

    This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...

    $12,500.00
  3. 17 Dec 2014  |  North America  |  Tracker

    Q3 2014 North American Mobile Trackers

    Continued Growth of Smartphones, Mobile Computing, and M2M Communications

    The attached tracker presents mobile communications metrics for Tier I mobile operators in the United States, and the Canadian mobile communication market. In addition, statistics on mobile subscribers, connected devices, smartphone penetration, service and data revenue (including the average voice and data revenue per user), equipment revenue, pre...

    $4,950.00
  4. 30 Oct 2014  |  North America  |  Tracker

    Q2 2014 North American Mobile Trackers

    Continued Adoption of 4G Smartphones, Tablets, and Mobile Computing Devices

    The attached tracker presents mobile communications metrics for Tier I mobile operators in the United States, and the Canadian mobile communication market. In addition, statistics on mobile subscribers, connected devices, smartphone penetration, service and data revenue (including the average voice and data revenue per user), equipment revenue, pre...

    $2,450.00
  5. 29 Oct 2014  |  North America  |  Customer Research

    2014 US Auto Technicians' ChoiceReplacement Parts

    Industry Convergence and Growth in the US Automotive Aftermarket

    This research service aims to identify trends within the automotive aftermarket for batteries, tires, motor oils, and brake pads. It also measures factors driving product selection, identifies brand use and preference trends by category, and evaluates purchase channel opportunities for each product. The 4 replacement parts markets are concentrated ...

    $20,000.00
  6. 15 Oct 2014  |  North America  |  Customer Research

    Customer Engagement in Government and Education in Europe and North America

    The Current and Future Government and Education Vertical

    This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...

    $12,500.00
  7. 10 Oct 2014  |  North America  |  Customer Research

    Customer Engagement in Healthcare in Europe and North America

    Healthcare Vertical

    The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...

    $12,500.00
  8. 22 Sep 2014  |  North America  |  Customer Research

    Global Next-generation Sequencing Trends

    An End-user Perspective

    The overall research objective was to capture and analyze global next-generation (NGS) sequencing trends and use. Most researchers outsource NGS technologies; however, in-house NGS technology use is expected to increase within the next 12 months. Data accuracy and operating costs are the top criteria for purchasing sequencing instruments. Disease-r...

    $3,950.00
  9. 15 Sep 2014  |  North America  |  Customer Research

    2014 North American Mobile Enterprise Applications

    Opportunities within Enterprises

    The research objective is to measure the current use and future decision-making behavior toward mobile enterprise applications, including mobile asset tracking, sales force automation, workforce management, and wireless email solutions. Interest in mobile software applications for employees remains strong. Most businesses have implemented between 1...

    $10,000.00
  10. 26 Aug 2014  |  North America  |  Tracker

    2014 US Automotive Technicians’ Choice

    Opportunities in the Automotive Tools Market

    This report aims to understand the automotive repair tool industry through automotive technicians since 2007 and identify market opportunities. Hand tools are the most commonly purchased automotive tools in 2013, followed by power tools. Tools storage devices have the lowest rate of all, which is most likely because of their purpose (storage) and t...

    $20,000.00