Industries

31 Aug 2021  |  Asia Pacific  |  Customer Research

Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific

Businesses Accelerate Digital Transformation Projects and Leverage Flexible Cloud Services to Enable Faster Return to Growth

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This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified. • IT/telecom decision makers in organizations with more than 10 employe...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Asia-Pacific, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Custom...

The study provides a view of the global small cell market landscape, which includes both femto and picocells market. The study analyzes the drivers and challenges associated with Small Cells adoption and also provides the market statistics for the small cells market. Also analyzed in the study is the total cost of ownership of small cells and the i...

This research service analyzes the Asia-Pacific enterprise telephony market for Q1 2012. It studies market trends, vendor market performance, vertical and horizontal market splits, go-to-market strategies and major public customer wins. The enterprise telephony market is segmented into PBX, KTS, WPBX and the IP-PBX markets. This research is based o...

The APAC WAN Optimization Controller (WOC) market witnessed good growth in 2011, as WOC demand remained strong among enterprises. Nonetheless, market growth was somewhat dampened by global economic uncertainties, which caused enterprises to be prudent and cautious towards IT spending. In many ways, the growing issues faced by WANs around applicatio...