Industries

The Unified Communications as a Service (UCaaS) market exhibited strong growth in 2021, driven by the rise of hybrid and remote work environments and the need of organizations in CALA to support remote communications and collaboration among their employees. Solid economic GDP growth across the region contributed to the financial strength of CALA en...

Globally, the Middle East (ME) is one of the regions most vulnerable to climate change. Nearly every ME country has been subjected to some of the lowest precipitation levels historically, and hotter climatic conditions will lead to a surge in demand for electricity to power regional cooling requirements. In fact, cooling already accounts for 70% of...

In 2020, there was a 26.8% drop in total LATAM passenger vehicle sales, equivalent to a reduction of 1.5 million units. The Brazilian market was responsible for the largest drop in units, reaching 710,000 units less than 2019, followed by Mexico’s 368,000 unit drop. The automakers had different strategies for this period, from closing plants to d...

This study focuses on the current and future growth opportunities in the Indian two-wheeler (2W) market. A comparison of the maintenance cost of both ICE and E2Ws, market attractiveness, and total 2W ViO are also included. The data and key drivers for both ICE and electric two-wheeler segments are included for FY2016–2021 and forecasts for FY202...

The Latin American power and energy market is going through a considerable transformation. Renewable energies (RE) are rapidly replacing hydropower and fossil fuels’ dominance in power generation expansion as energy regulations continue to evolve to support decarbonization and decentralization roadmaps, while securing energy access for a projecte...

31 Jan 2022  |  Latin America  |  Market Research

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

27 Oct 2021  |  South Asia, Middle East & North Africa  |  Market Research

Frost Radar™ for Economic Development: Middle East, 2021

United Arab Emirates, Saudi Arabia, and Qatar Emerge as the Leaders in the Middle East

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Key Issues Addressed

The Frost Radar™ for Economic Development determines a region's future growth and development potential by the region’s ability to enhance its citizens’ quality of life. This report explores the Middle East’s key strengths and weaknesses through country-level assessments of growth and innovation initiatives, benchmarking each country on the...

The Indian internet of things (IoT) market is expected to expand at a compound annual growth rate of 13.2% from 2020 to 2025. This Frost & Sullivan report includes market sizing across the entire IoT value chain, such as hardware, connectivity protocols, application and platforms, system integration, and consulting services, and covers market trend...

As the Latin American contact center market keeps maturing, many customers are looking to the cloud to provide quicker access to enhanced features and as an attractive alternative to maintaining on-premises systems. During 2020, new and improved cloud contact center offerings were already available in the region, igniting adoption among customers f...