Industries

31 Aug 2021  |  Asia Pacific

Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific

Businesses Accelerate Digital Transformation Projects and Leverage Flexible Cloud Services to Enable Faster Return to Growth

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This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified. • IT/telecom decision makers in organizations with more than 10 employe...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

07 May 2021  |  Asia Pacific

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Asia-Pacific, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Custom...

The objectives of this research was to provide an overview of the data center market. Specifically, the general and the uninterruptable power supply requirements, the generalities of the precision air conditioning systems, data centers efficiency levels, and to determine the most important power equipment suppliers. The predominant type of servers...

The majority of current home owners surveyed own existing construction homes. Most do not believe their homes include many green products/services surveyed. Overall, usage of green products/services that require less expense/steep up-front investment or extra effort  such as energy efficient lighting  are more popularly adopted. Whereas, othe...

When comparing future home owners and current home owners, it is interesting to note that future home owners appear to have higher environmental intentions toward green home products/services. However, when interpreting these results one should bear in mind that future home owners likely are not as aware as current home owners of home ownership cos...

This research study focuses on the importance of the distribution strategy adopted by mobile service providers in Indian market. It details the existing distribution channels for mobile services and the various business models adopted by the service providers and the intermediaries to service the customers. The study also has the estimates of the r...