Industries

31 Dec 2021  |  Europe  |  Mega Trends

Global Corporate Mobility Growth Opportunities

Increased Emphasis on Integrated Sustainable Mobility Post the Pandemic Will Lead to Massive Growth Opportunities

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Key Issues Addressed

The corporate mobility industry is poised to grow as the shift from private cars to multimodal solutions takes place. Transport solutions for companies have traditionally comprised private cars for employees along with a few spare company vehicles and have essentially been about the total cost of ownership. However, with growing financial viability...

Hybrid work is here to stay, and the workplace is rapidly changing. As the pandemic has influenced people's attitudes toward hybrid work to varying degrees, the percentage of people who will return to the workplace is in flux. As a result, there is a greater need to recognize employee preferences for hybrid working and accommodate multiple user-pro...

Countries across the world are shifting towards a low-carbon economy. In Europe, the transition to zero-emission vehicles is an important element of the low-emission mobility strategy. City administrative bodies and local authorities play pivotal roles in this transition by providing incentives for low-emission vehicles and deploying charging infra...

This research service examines the cloud contact center solutions market in Asia-Pacific. The cloud contact center market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 20...

The European Union Aviation Safety Agency has introduced a standardized regulatory framework for commercial unmanned aerial systems (UAS), driving the widespread adoption of drones for commercial purposes in Europe. Germany, France, and the United Kingdom are the most prominent commercial UAS markets in the region, while innovative drone start-ups ...

2020 created a perfect storm of challenges for the contact center industry. Organizations struggled to deliver on products and services since the COVID-19 pandemic broke out. During this uncertain time, it was even more important to listen and engage with customers and ensure the delivery of continued experiences. To address this, organizations had...

The COVID-19 pandemic has accelerated the need to automate buildings. There is an increasing need to manage buildings remotely, which demands the convergence of advanced analytics, artificial intelligence (AI), and emerging technologies with building automation systems (BAS). Currently, 90% of the BMS market in Vietnam is in the early stages of dig...

21 Dec 2021  |  Europe  |  Market Research

Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...

The overall commercial vehicle volume in ASEAN is expected to reach 1.7 million units by 2030, growing at a CAGR of 7.9% between 2020 and 2030. The region has experienced rapid industrialization, moving away from agriculture and toward manufacturing of electrical and electronic components and machinery. Post the pandemic, there has been a revival i...