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Artificial Intelligence - AI

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15 Dec 2021 | Asia Pacific | Tracker

APAC Contact Center Applications Tracker, 2021

Digital, Omnichannel, Cloud Applications Drive Growth of Contact Center Solutions in APAC

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

$15,000.00
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09 Sep 2021 | Asia Pacific | Tracker

Rising Demand for Digital Technologies Accelerates Asia-Pacific Business Process Management (BPM) Services Market Growth

Traditional BPM Services are Being Reinvented through Digital Technologies to Deliver Enhanced Business Outcomes

In 2020, the Asia-Pacific BPM services market generated a revenue of $121.49 billion; it is forecast to reach $158.39 billion in 2027 at a CAGR of 3.9%. The region continues to be the preferred service delivery hub; India is the preferred IT and BPM services location and the Philippines is the preferred customer experience (CX) outsourcing location...

$4,950.00
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