Cloud Computing

The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue...

22 Mar 2018  |  North America  |  Market Outlook

Global Automotive Industry Outlook, 2018

Vehicle Sales to Inch Closer to 100 Million Units as Data Monetization Takes Centerstage

Infographics

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Key Issues Addressed

The automotive landscape is rapidly changing every year. The convergence of various technologies and industries with the automotive space is creating numerous opportunities in the market. Digitization and connectivity are generating large volumes of usage data, which will enable new revenue streams such as data monetization in the automotive indust...

Consumer Electronics Show (CES) 2018 showcased interesting concepts yet this mega event was a continuation of 2017 themes and trends with a few minor exceptions like autonomous shuttles, digital assistants and integrated mobility platform. Original equipment suppliers (OEMs) and Tier I suppliers have realized that digitization—along with IoT, tec...