Cloud Computing

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

07 May 2021  |  Asia Pacific  |  Mega Trends

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

19 Apr 2021  |  North America  |  Market Outlook

Digital and Outcome-linked Service Innovations to Power the Global Homes and Buildings Industry, Outlook 2021

Future Growth Potential Driven by Resilient and Sustainable Business Models

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Key Issues Addressed

The COVID-19 pandemic has impacted nearly every sector and has forced various industries to undergo business transformation initiatives to adapt to the new normal environment. The Homes and Buildings (H&B) industry is no exception and is expected to face an acute recovery challenge both from the supply and demand side of the industry in 2021. As ho...

16 Apr 2021  |  North America  |  Mega Trends

Post-Pandemic Digital Transformation Creates Opportunities in Data Use and Management

Highlights from the 2020 Frost & Sullivan Global Cloud User Survey

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The first half of 2020 challenged businesses operationally, hindering many digital transformation initiatives and creating urgent business priorities that centered on productivity, efficiency, and the customer experience in the new environment that the COVID-19 pandemic brought about. To meet these goals, businesses are increasingly relying on data...

13 Apr 2021  |  Asia Pacific  |  Mega Trends

High Competitive Intensity Driving Malaysia’s Data Center Colocation Services Market

Adoption of Data-Intensive Technologies and Government Digitization Efforts Accelerate the Growth Pipeline for Colocation Services

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Key Issues Addressed

Malaysia, considered one of the prime data center colocation markets in Southeast Asia, is poised to experience data center growth due to the high availability of resources and favorable government policies relating to data center infrastructure. The government and enterprises in the country are keen to increase data center services to promote digi...

Cloud communications emerged approximately two decades ago and, since then, business models and value propositions have evolved dramatically. Market power has shifted many times across vendors and service providers as various factors, including innovation velocity, strategy ingenuity and pocket depth, pushed certain participants to the top of the l...

01 Apr 2021  |  North America  |  Mega Trends

Strategic Analysis of 5G Technology and Use Cases Transforming the Automotive Industry

Automakers will Implement 5G to Remain Competitive; Mature Regulations and NR Infrastructure Availability will be Critical for Advanced 5G C-V2X Deployments in the Future

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This research study aims to provide an overview of 5G solutions, key use cases, and applications adopted in the automotive industry. The study focuses on the strategies adopted by original equipment manufacturers, the business models used by them, and key vendors analysis. 5G technology will be critical for the automotive industry particularly when...

23 Mar 2021  |  North America  |  Mega Trends

Innovative Business Models Unleash Growth Opportunities in the MedTech Industry

Unconventional Partnerships Create New Value, Address Evolving Market Needs, and Produce Transformational Growth

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Medical technology (MedTech) firms are on the verge of reinventing their role in enabling care delivery due to various external factors, such as continuous margin pressures from providers on account of increasing healthcare costs, changing needs of end users, rapid technological advancements, empowered patient-consumers taking an active role in the...

Frost & Sullivan's Top Predictions for the 2021 UCC Market takes a deep look into the convergence of technological, economic, social and other macro trends to provide an over-arching perspective on our expectations for the changing nature of communications and collaboration. These perspectives are validated by the intersection of our supply and dem...