This is a demo store. No orders will be fulfilled.
Contact Centers
Contact centers are slated to go through major changes in the coming future. The rise of cloud technology, big data and analytics and social media will change how contact centers are operated, bringing new found efficiencies to the incumbent outsourced contact centre model, making customer service and customer experience a significant differentiator and pushing it to the top of the priority list of organizations.
Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cybersecurity, artificial intelligence, machine learning, and IOT or the Internet of Things. In the contact center market, we look at:
- Solution providers in varying segments
- Big data analytics and their applications in contact centers
- Web and mobile engagement
- Complex sales, service, and support opportunities and issues
- Web experience personalization
We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.
-
30 Dec 2015  |  Asia Pacific  |  Market Research
Asia-Pacific Contact Center Outsourcing Market
Market Continues to Grow, though the Pace has Slowed Down
The research service includes analysis of the contact center outsourcing market in Asia-Pacific. Market sizing and forecasting are provided in terms of both seats and revenue. Revenue forecast is provided for 13 countries within the total Asia-Pacific market including Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Indonesia, the ...
$20,000.00 -
30 Oct 2015  |  Latin America  |  Market Research
Latin American Contact Center Systems Market 2015
Analytics, Workforce Management, and Quality Monitoring will Leverage Market Growth by 2020
This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...
$4,950.00 -
16 Sep 2015  |  Asia Pacific  |  Market Research
Analysis of the Asia-Pacific Contact Center Applications Market
Omni-channel Integration Consolidates Communication Platforms
Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications market across 14 countries in Asia-Pacific based on 8 application segments: ACD, CTI, IVR, outbound systems, call monitoring, WFM, speech technology, and multimedia systems. It presents the market sizing...
$25,000.00 -
27 Jul 2015  |  Asia Pacific  |  Market Research
Asia-Pacific Data Center and Cloud Computing Market Update
The Rise of Hybrid IT and the Cloud-enabled Technologies
This market insight identifies the current state of the market in terms of opportunities for service providers over the next 5 years. It also highlights the leading trends characterizing the data center and cloud computing market that are expected to remain dominant over the next 5 years. Key recommendations are provided for service providers to ta...
$3,950.00 -
13 Mar 2015  |  Asia Pacific  |  Market Research
Analysis of the Asia-Pacific Hosted Contact Center Market 2013
Hosted Model Saw Continuous Growing Adoption in Emerging Markets
This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting are provided for Asia-Pacific, in terms of seats and revenue. The competitive landscape is examined at the vendor level and at the service provider level. Regional analyses and forecasting are presented for ...
$20,000.00 -
15 Oct 2013  |  Asia Pacific  |  Market Research
Analysis of the Asia-Pacific Hosted Contact Center Market
Hosted Model Presents Attractive Benefits for Both Small-sized and Large Contact Centers
This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting is provided for Asia Pacific in terms of both seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, profiles of key hosted vendors an...
$20,000.00 -
23 Sep 2013  |  Latin America  |  Market Research
Latin American Contact Center Systems Market 2013
Mexican Market and Analytics Excel Despite a Challenging Year
This study analyzes the contact center systems market of the Latin America region in 2013. The forecast period is 20132019, with 2012 as the base year. Market drivers, restraints, and trends are presented within this work. Frost & Sullivans investigation also includes a competitive analysis and market share discussions of the main industry compan...
$10,000.00 -
25 Jul 2013  |  Asia Pacific  |  Market Research
Asia-Pacific Contact Center Applications Market, 2012
Growth Stumbles as Global Economic Uncertainty Prevails
This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adopt...
$25,000.00 -
17 Jul 2013  |  Latin America  |  Market Research
Brazil's Contact Center Outsourcing Services Market 2013
Contact Centers Moving Beyond Traditional Customer Service
The contact center outsourcing services market in 2012 witnessed a transition in which companies, aiming to seek higher rates of profitability, began embracing new business models detached from price-sensitive offers based on voice and workstations. Participants are repositioning their brands to offer broader solutions, integrating contact center a...
$3,950.00 -
11 Jun 2013  |  Asia Pacific  |  Market Research
Contact Center Analytics in Asia-Pacific
Analytics Empowers Contact Centers' Transformation
This market insight discusses the various subsectors of contact center analytics: performance analytics, speech analytics, enterprise analytics, and customer interaction analytics. It explores some of the main use cases of contact center analytics and the business benefits that can be derived from them. Adoption trends and vendor approaches across ...
$1,500.00