Digital Enterprise

CDN is a highly scalable network that handles most requests from edge cache without impacting the content distributor’s origin and application infrastructure. However, the content must be available for retrieval on cache miss or when the request has to pass to the application. Whether the assets are videos, images, files, software binaries, or ot...

28 Jun 2017  |  North America  |  Market Research

Robotic Process Automation Market Outlook for Customer Care, 2017

Taking Advantage of Breakthroughs in Speech Technologies, Artificial Intelligence, and Machine Learning Can Power Up the Contact Center

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Breakthroughs in artificial intelligence (AI), machine learning (MI), big data, and speech technologies have enabled breakthroughs in automating both back and front office processes. Robotic Process Automation (RPA), which provides for virtual agents to automate work flow now offers unprecedented opportunities for reducing costs, increasing accurac...

There is a growing market for Configure, Price, Quote (CPQ) software, driven by enterprises, including advanced manufacturing, financial services, and life sciences, and more recently by small-midsized businesses as it enables companies quickly and accurately create competitive and profitable customizable quotes. Cloud hosting and new features and ...

The best catalog-based solutions for CSPs will be those that perform incredibly complex acrobatics on the inside; yet, take usability to a new level of simplicity on the outside; and extend that usability to a broad set of traditional and non-traditional stakeholders. Leveraging analytics will be a big change to building and operating catalogs; but...

Frost & Sullivan defines Digital Transformation as the strategy and execution of harnessing digital assets and information across an organization, bringing all areas of the business into alignment with the needs of all stakeholders, including employees, customers, prospects, suppliers, distributors and partners. It is as much a mindset as it is a c...

The financial services industry has been remarkably disrupted by innovative technologies and new business models. While the pace of innovation is rapid in financial services, IoT is still at a nascent level in this complex and highly regulated industry. However, the industry now appears to be at a point of articulation as the stakeholders from the ...

This insight examines advanced analytics, with its dependence on big data, from the perspective of those preparatory activities that need to take place in order to successfully deploy such solutions. We also outline our practical six-step guide for data preparation. This insight will be of interest to those companies considering applying analytics ...

The Agile Fractal Grid and its role in managing the US rural electric grid will be discussed in this report. Also discussed is why the XaaS monetization model is a good first step in realizing the influence of digital services, and the improvements these services bring to the customer experience. Under this mindset, the report also shows why new bu...

The focus of this insight is to understand the key areas of IT spend within the manufacturing sector in South Africa with the aim of highlighting the chief areas of opportunities for IT service providers. The objectives are to provide an overview of South Africa’s macro-environment and its impact on manufacturing; offer insights into the sectorâ€...