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Enterprise Communications
The convergence of Smartphones, video, messaging and freemium services are shaking up enterprise communications. Enterprises must prepare for the impact of these trends on employee communication and workflows. This has led to communications technology being the centrepiece of enterprise workflows. The ability to effectively connect with stakeholders and partners in a particular operational process is paramount to bringing time and cost based efficiency to the business. Communications have gone beyond simply driving connectivity, to contributing to overall business strategy as well as optimal customer experience.
Frost & Sullivan’s Telecommunications research and consulting programs look evolutions of hardware and software, with focus on the services built on these technologies. This provides unique insights into the competitive dynamics of the market, detailed assessments of market opportunities, pricing strategies, demand trends, and technological developments, as well as applications and best practices for the industry. We pay close attention to new developments in the enterprise communications space, and how can these strategically enhance business efficiency. We look at, among other segments:
- Routers and switches
- TDM and IP solutions
- P2P solutions
- Voice and unified messaging platforms
- VoIP and IP endpoint solutions
We work closely with the world’s leading telecom firms, hardware manufacturers, service providers, OEMs and new age disruptors to build tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of enterprise and consumer telecommunications industry.
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16 Apr 2014  |  Global  |  Market Research
Analysis of the Global Contact Center and Office Headset Market
Headsets Continue to Gain Importance in the UC Space
This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, competitive trends, and growth opportunities within the global business headset market. Through extensive primary and secondary research, this analysi...
$4,950.00 -
13 Jan 2014  |  Global  |  Market Research
Analysis of the Global Enterprise Social Networking Market
Increasing Awareness and Improving Value Propositions are Driving Adoption
Adoption of enterprise social networking is not as nascent as many casual observers of the market would perceive. Adoption is already widespread, with market share highly concentrated among the top five providers. To the benefit of enterprise customers, providers are adding value to their solutions in order to compete better, including bundling and...
$4,950.00 -
19 Dec 2013  |  North America  |  Market Research
North American VoIP Access and SIP Trunking Services Market
New Offerings and Features Attract Mainstream Customers
The VoIP access and SIP trunking market is entering into a growth stage and is moving closer to becoming the de-facto communications link from business customers premises to service providers networks. Vendors, service providers, and channel partners can use this analysis to identify growth opportunities and develop sustainable business strategie...
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22 Nov 2013  |  North America  |  Market Research
Ensuring Disaster Recovery and Business Continuation in a Dynamic UC Infrastructure
SIP, Virtualization, and the Cloud Enable New Paradigms in Disaster Response and Readiness
Migration from traditional TDM PBXs to IP-based unified communications platforms represents a significant shift in the communications network architecture. As organizations embrace this next generation of communications platforms, however, a reassessment of existing disaster recovery and business continuity (DR/BC) plans must also be undertaken. Co...
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30 Oct 2013  |  Global  |  Market Research
Global Enterprise Media Gateway and Session Border Controller Market
Two Strong Segments Form an Intertwined Market Opportunity
This strategic analysis is part of Frost & Sullivans continued coverage of the enterprise communications marketplace. In this study, Frost & Sullivan identifies industry challenges, market drivers, and market restraints. Further, it provides an in-depth perspective on competitive issues, revenue, market shares, and key market trends in the mature ...
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18 Sep 2013  |  North America  |  Market Research
Software-Defined Networking: A Path to Self-Aware UC&C Infrastructure
Will Unified Communications Become the Killer App for Software-Defined Campus Networks?
Software-defined networking (SDN) represents a significant shift in network architecture and administrator, and brings the hope of a network truly friendly to bandwidth-intensive unified communications and collaboration (UC&C) applications. This market insight will discuss the benefits, challenges, and market opportunities for extending SDN technol...
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06 Sep 2013  |  North America  |  Market Research
A Sustainable Approach to Hosted IP Telephony and UCC Services Deployment
Ensuring the Long-term Viability of Communications Investments
Businesses increasingly deploy hosted Internet protocol (IP) telephony and unified communications and collaboration (UCC) services in order to gain flexibility, reduce costs and risks associated with communications investments, and more effectively support remote branch office and mobile workers. This article provides a guide to a structured and s...
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23 Jul 2013  |  North America  |  Market Research
North American Hosted IP Telephony and UCC Services Market
Customer Trends and Technology Advancements Drive Market Growth and Transformation
The North American hosted IP telephony and unified communications and collaboration (UCC) services market offers an exciting growth opportunity for service providers and presents both a threat and an opportunity for premises-based UCC vendors and their partners. This study provides an in-depth analysis of industry trends, market drivers and restrai...
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18 Jun 2013  |  Global  |  Market Research
Beyond the Hype: Leveraging Tablets for Real Business Value
Tablets Drive a Paradigm Shift in Enterprise Communications Endpoints
Today, the tablet market is one of the fastest-growing sectors in the mobile computing segment. This market insight provides an analysis of how tablets are redefining the enterprise communications market and how they are impacting enterprise communications vendors strategies in terms of product development and technology partnerships. Furthermore,...
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04 Jun 2013  |  North America  |  Market Research
Customer Decision Priorities for Enterprise Social Software Deployment
Integration with Existing Business Tools and Processes is Key to Success
Frost & Sullivan contends that the chances for successful social software deployment are multipled when it is integrated with existing workflows, processes and business applications that employees already use on a routine basis. This research article explores several case studies in which such integration, and the associated benefits, significantly...
$1,500.00