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Enterprise Communications

The convergence of Smartphones, video, messaging and freemium services are shaking up enterprise communications. Enterprises must prepare for the impact of these trends on employee communication and workflows. This has led to communications technology being the centrepiece of enterprise workflows. The ability to effectively connect with stakeholders and partners in a particular operational process is paramount to bringing time and cost based efficiency to the business. Communications have gone beyond simply driving connectivity, to contributing to overall business strategy as well as optimal customer experience.

Frost & Sullivan’s Telecommunications research and consulting programs look evolutions of hardware and software, with focus on the services built on these technologies. This provides unique insights into the competitive dynamics of the market, detailed assessments of market opportunities, pricing strategies, demand trends, and technological developments, as well as applications and best practices for the industry. We pay close attention to new developments in the enterprise communications space, and how can these strategically enhance business efficiency. We look at, among other segments:

  • Routers and switches
  • TDM and IP solutions
  • P2P solutions
  • Voice and unified messaging platforms
  • VoIP and IP endpoint solutions

We work closely with the world’s leading telecom firms, hardware manufacturers, service providers, OEMs and new age disruptors to build tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of enterprise and consumer telecommunications industry.

  1. 14 Dec 2016  |  Global  |  Market Research

    Global Audio Conferencing Endpoints Market

    Growing Collaborative Business Culture Drives Demand for Audio Conferencing Endpoints

    This study provides a market analysis of tabletop conference phones and installed audio conferencing systems. Tabletop conference phones are segmented as TDM, VoIP, and USB/Bluetooth connectivity endpoints. Installed audio conferencing endpoints are non-portable audio conferencing systems designed specifically for use in larger meetings rooms, and ...

    $4,950.00
  2. 05 Oct 2016  |  Global  |  Market Research

    Growth Opportunities in the Professional Headset Market

    Evolution of Software-based Communications Continues to Drive Headset Growth

    This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, market forecasts and competitive trends within the global business headset market. Frost & Sullivan has also identified 16 growth opportunities for professional heads...

    $4,950.00
  3. 23 Sep 2016  |  Global  |  Market Research

    UCC Opportunities in the Hospitality Industry

    Advanced UCC Tools Improve the Guest Experience and Optimize Daily Workflows in the Hospitality Industry

    As organizations around the world embrace digital transformation, the hospitality industry is following suit, adopting advanced communications and collaboration technologies to gain operational efficiencies and improve the customer experience. This Frost & Sullivan market insight identifies key UCC opportunities in the hospitality vertical and disc...

    $1,500.00
  4. 30 Oct 2013  |  Global  |  Market Research

    Global Enterprise Media Gateway and Session Border Controller Market

    Two Strong Segments Form an Intertwined Market Opportunity

    This strategic analysis is part of Frost & Sullivans continued coverage of the enterprise communications marketplace. In this study, Frost & Sullivan identifies industry challenges, market drivers, and market restraints. Further, it provides an in-depth perspective on competitive issues, revenue, market shares, and key market trends in the mature ...

    $4,950.00
  5. 24 Sep 2013  |  Asia Pacific  |  Market Research

    Analysis of APAC UCaaS Market

    Hybridization and Integration with Legacy Systems are the Key Drivers for UCaaS Adoption

    This research study contains the analysis of Asia-Pacific UC as a service market for 2012. It examines the drivers and restraints for growth, pricing, and technology trends. Four segments are covered in this study and they are hosted telephony, UC application, collaboration services, hosted contact center services. The study also attempts to foreca...

    $15,000.00
  6. 18 Jun 2013  |  Global  |  Market Research

    Beyond the Hype: Leveraging Tablets for Real Business Value

    Tablets Drive a Paradigm Shift in Enterprise Communications Endpoints

    Today, the tablet market is one of the fastest-growing sectors in the mobile computing segment. This market insight provides an analysis of how tablets are redefining the enterprise communications market and how they are impacting enterprise communications vendors strategies in terms of product development and technology partnerships. Furthermore,...

    $1,500.00
  7. 18 Jun 2013  |  Asia Pacific  |  Market Research

    Malaysia Enterprise Telephony Market

    Selling IP Telephony to SMBs

    This insight looks into the existing SMB market and the challenges as well as opportunities it faces in order to persuade the SMB market to adopt IP Telephony. The insight discusses different types of users, recent trends and survey data around SMB's. Ultimately this insight provides recommendations for small and medium businesses, vendors, servi...

    $1,500.00
  8. 29 Apr 2013  |  Global  |  Market Research

    Global Enterprise Communications Platforms and Endpoints Market

    Tough Economy Flattens Sales in a Mature Market

    This strategic analysis is part of Frost & Sullivans continued coverage of the global enterprise communications platform and endpoint market as well as the broader, overall enterprise communications marketplace. Within this Excel-based deliverable, Frost & Sullivan will provide extensive data analysis of the various types of enterprise platforms a...

    $1,500.00
  9. 05 Feb 2013  |  Asia Pacific  |  Market Research

    Asia-Pacific Enterprise Telephony Market CY 2010

    Adoption of IP Telephony Solutions Remains High in Asia-Pacific

    The study offers an analysis of the enterprise telephony market in 14 countries in Asia-Pacific for CY 2010. It analyses the market trends, vendor market performance, the vertical and horizontal market splits, go-to-market strategies, and key contract wins. The enterprise telephony market is segmented into PBX, KTS, WPBX, and IP-PBX markets. This r...

    $13,000.00
  10. 05 Feb 2013  |  Global  |  Market Research

    Global Office and Contact Center Headset Market

    Headsets Become a Critical UCC Tool

    This study provides an in-depth analysis of the global office and contact center headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, competitive trends, and growth opportunities within the global business headset market. Through extensive primary and secondary research, this analysi...

    $4,950.00