Enterprise Management

The future of Apple will not be the iPhone, iPad, Watch, or even a car. For Apple to continue its dominance of the technology market and extend into healthcare, transportation, and fashion, it needs to move away from being a computer company. As the Internet of Things gathers pace, every device will be connected to the Internet, and the value is in...

Artificial intelligence (AI) and the Internet of Things (IoT) will be the two most important changes the industry experiences over the next five years. Frost & Sullivan believes that to look at these trends separately is to miss the wider industry implications.

This report examines the current state of affairs in the smart home market; then, it examines ways in which the smart home can morph into the connected home. It will be of interest to service providers, technology vendors, and smart home solution providers.

Challenges to the predicted runaway success of IoT loom large. This is, in part, because IoT is still a relatively new phenomenon, and because not all businesses have “things” to manage. Stratecast, however, asserts that among those who do, there were three primary reasons for the sparsity of IoT-ready respondents: 1. The lack of a clear, comp...

The Network Security Market in APAC remained stable during Q3 2014, registering a slight growth of 1.8% as compared to Q3 2013. Overall, demand for cybersecurity remained strong among enterprises due to the growing concern over the sophisticated threat landscape, which could be seen as the key driver for the market. However, many enterprises are no...

To remain relevant in an increasingly connected world, IT service providers need to embrace the digital trends impacting customers. Cisco recognized this need early on and has been at the edge of innovation in leading digital transformation globally.

05 Jan 2016  |  Asia Pacific

Asia-Pacific Hosted Contact Center Services Market, Forecast to 2021

System Flexibility and Scalability Demands to Power Revenues, Adoption of Hosted and Cloud Contact Centre Solutions to Increase

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This research service analyzes the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting are provided in terms of seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, key application vendors and hosted contact center service provider...