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Information Technology

Information technology (IT) has been the single most instrumental factor in driving business growth across industry verticals in the last two decades. Today it has much larger implications. Organizations are under pressure to ensure that every decision they make for R&D to product development, from marketing to sales, from customer acquisition to service delivery-- there is agility, mobility and optimal customer experience.

The confluence of IT with connectivity is what will reshape our universe. The world will have least 80 billion connected devices by 2020. Hence IT morphs into Digital Transformation and is slated to disrupt just about every aspect of business; the way organizations interact with consumers and the way they discover new opportunities.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, services and changing business models, with specific focus on disruptors such as social, mobility, analytics, cloud (SMAC), cybersecurity, artificial intelligence, machine learning, big data, and IOT or the Internet of Things.

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 02 Sep 2020  |  Global  |  Market Research

    Digital Trends in the Retail Industry, Global, 2019–2021

    Gain a 360 Degree Perspective on Critical Success Factors

    The top digital transformation drivers for retailers over the next two years will be to improve customer experience (CX) and their marketing capabilities. Retailers will also leverage digital technologies to manage their supply chains and improve their operational efficiency. Internet of Things (IoT), augmented reality (AR), and artificial intellig...

    $1,500.00
  2. 24 Apr 2020  |  North America  |  Market Research

    Addressing the Experience Delivery Gap

    A Sine Qua Non for Making CX an Organization-wide Priority

    Today, the experience economy is in full swing, strongly impacting organizations and their business models. In this new era, user experience is key to creating value. It is no longer just about the quality of a product or a service; it is about the emotions and experiences that clients have when they consume it. Firms from all sectors are increasin...

    $1,500.00
  3. 06 Mar 2020  |  Latin America  |  Market Research

    The Transition to a Successful Work at Home Agent (WAHA) Model

    Exploring Trends and Growth Opportunities for Latin American Providers

    The remote work modality is rapidly becoming the norm among office workers throughout the globe. Remote work is a way to work outside the employer´s premise. One common alternative to on-site work stations is the home office. In this scenario, the employee uses their own house as a workplace, but working from cafes, co-working spaces or any other ...

    $1,500.00
  4. 29 Jan 2020  |  Asia Pacific  |  Market Research

    Cisco Asia-Pacific, Japan, and China (APJC) Contact Center Analyst Day and Symposium, 2019

    Cisco Weaving Artificial Intelligence (AI) Technologies to Drive Contact Center Success

    Cisco Asia-Pacific, Japan, and China (APJC) Contact Center Analyst Day 2019 and Contact Center Symposium were held from 11 to 13 November in Sydney, Australia. The events brought together Cisco contact center executives, industry subject matter experts (SMEs), partners, and customers facilitating the conversation on the rising role of cloud in the ...

    $1,500.00
  5. 14 Jan 2020  |  North America  |  Market Research

    Infusing AI into the Retail Customer Experience

    Watch Out World—Your Next Food Server Could be a Bot

    As technology adoption has skyrocketed, it has vastly changed the way that consumers engage with businesses across the industries, but never more than in the retail sector. Online shopping, web portals for deals and discounts, review sites allowing consumers to review, compare, praise and complain, and mobile loyalty apps are just a few of the chan...

    $1,500.00