This is a demo store. No orders will be fulfilled.
Information Technology
Information technology (IT) has been the single most instrumental factor in driving business growth across industry verticals in the last two decades. Today it has much larger implications. Organizations are under pressure to ensure that every decision they make for R&D to product development, from marketing to sales, from customer acquisition to service delivery-- there is agility, mobility and optimal customer experience.
The confluence of IT with connectivity is what will reshape our universe. The world will have least 80 billion connected devices by 2020. Hence IT morphs into Digital Transformation and is slated to disrupt just about every aspect of business; the way organizations interact with consumers and the way they discover new opportunities.
Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, services and changing business models, with specific focus on disruptors such as social, mobility, analytics, cloud (SMAC), cybersecurity, artificial intelligence, machine learning, big data, and IOT or the Internet of Things.
We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.
-
24 Jan 2022  |  Global  |  Mega Trends
The Importance of Workforce Optimization in Modern and Agile Contact Centers
Workforce Optimization Enhances Agent Efficiency and Opens Up Extraordinary Opportunities to Improve Customer Experience
This research study covers the workforce optimization market in the contact center space from a global lens. The study outlines the key elements present in a comprehensive WFO strategy as well as some of the main players in the global workforce optimization market. The COVID-19 pandemic has accelerated the need for modern contact centers to mana...
$2,450.00 -
24 Dec 2021  |  Global  |  Mega Trends
Sales Automation Powers Sales Teams Globally, 2021
Uncap Future Growth Potential With Sales Automation
COVID-19 has caused tremendous disruption in sales globally. Customers are canceling contract renewals and ongoing deals, even as businesses are facing revenue losses. Sales employees, as well as vendor partners, are feeling threatened in this unprecedented environment. Therefore, businesses are being forced to look at newer and innovative ways to ...
$2,450.00 -
23 Dec 2021  |  Global  |  Mega Trends
Marketing Automation Powers Businesses Post COVID-19 Globally, 2021
Uncap Future Growth Potential With Marketing Automation
The pandemic has been an essential influence for the increase in digital marketing among B-to-B and B-to-C companies. There has been an explosion in advertising on over-the-top (OTT) channels. Companies are embracing organic social media interactions and focusing on the omnichannel approach to the customer journey. With so many people on digital pl...
$2,450.00 -
09 Aug 2021  |  Global  |  Mega Trends
Social Media Analytics Transforming Global Customer Experience (CX) Services
Businesses are Integrating Customer Service and Social Media to Reach their Customers Faster and Through their Preferred Channels
Social media analytics is the process of evaluating and examining data about conversations on social media platforms to understand customer preferences and gain competitive intelligence. Social media analytics can be predictive, prescriptive, or descriptive and help businesses understand different parts of a problem, thereby enabling them to tackle...
$2,450.00 -
07 Apr 2021  |  Global  |  Mega Trends
Conquering the Budget Struggle for Contact Center Transformation
Winning Projects to Improve CX
Frost & Sullivan Global Vice President Alpa Shah recently hosted a video webinar with an exceptional panel to discuss how customer experience (CX) is essential to every business. However, budgets and costs still get in the way. The panel included Richa Diwan, Director, Transformation Management Office, Blue Cross Blue Shield of North Carolina; Milo...
$2,450.00 -
12 Nov 2019  |  Global  |  Market Research
End User Priorities in Digital Transformation, Latin America, 2019
Gain an Understanding of Top Corporate Objectives & Critical Success Factors
The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Latin America, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Custo...
$3,000.00 -
27 Sep 2019  |  Global  |  Market Research
End User Priorities in Digital Transformation, Europe, 2019
Learn How IT Investments Drive Revenue Growth
Across industries, companies expect to increase their IT and Communications investments by 22Percentage. Almost 100Percentage of businesses in Europe have a digital transformation today; however, 19Percentage believe they are behind others on their journey. This is good news for technology vendors; however, the key to success is to gain a deeper un...
$3,000.00