Information Technology

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Indian contact cent...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Hong Kong’s contact c...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Chinese contact cen...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Australian contact ...

Highly regarded as a preferred offshore destination for the contact center outsourcing market, the Asia-Pacific region continues to flourish despite a volatile global outlook and currency fluctuations. Excellent service delivery, strong infrastructure, multilingual proficiency, and competitive pricing are some factors that ensure that Asia-Pacific ...

FinTech in Europe has grown rapidly in the last few years. As financial services firms deal with critical customer data, there is a growing focus on combining data and advanced technologies to transform the industry. With tech-savvy customers gravitating towards new industry participants using advanced technologies to launch innovative products and...

Frost & Sullivan’s Internet of Things (IoT) Executive Brief is a series of tracker reports to provide an update of the key IoT and M2M announcements each quarter, highlighting the trends and the direction of growth in the market. Research scope: The technology stack includes market trends in the vendor landscape, products and services, and sta...

18 Jan 2017  |  Europe  |  Market Research

European Infrastructure-as-a-Service Market, Forecast to 2021

Enterprises’ Hybrid Infrastructure Drives Focus Towards Managed Services

Infographics

×

This study aims to forecast and analyse the European Infrastructure-as-a-Service market outlook from 2016 to 2021. Technological and economic benefits of using Infastructure-as-a-Service (IaaS) continue to be the main factors driving enterprise migration to the cloud. The increased awareness of different types of cloud services (public, private, hy...

Virtual reality (VR) is an interactive three-dimensional (3D) environment that is computer generated. Immersion into VR is an individual’s perception of having a physical presence in the non-physical world or the virtual world. Technology advancement in in VR in the recent years has led to significant improvements in quality, reductions in overal...