Information Technology

This edition of ITCC TOE provides a snapshot of the emerging ICT led innovations in blockchain, artificial intelligence, analytics, and Internet of Things. These are used in a wide variety of applications across industry sectors including healthcare, e-commerce, trade supply chain, and pharma. ITCC TechVision Opportunity Engine (TOE)’s missio...

This edition of ITCC TOE provides a snapshot of some of the key ICT-led disruptions in the banking and financial services (BFS) sector. It highlights a set of ICT-based innovations that are available today and their key capabilities in addressing existing industry challenges and providing a set of opportunities through new use cases and user expe...

This edition of Network Security TOE provides a snapshot of the emerging security solutions based on artificial intelligence, machine learning, and other new technologies that help companies mitigate threats and defend against modern attacks. Network Security TechVision Opportunity Engine (TOE)’s mission is to investigate new and emerging devel...

Brazilian Industrial Internet of Things (IoT) market revenue is expected to increase from $1.35 billion in 2016 to $3.29 billion by 2021, at a compound annual growth rate of 19.6%. This outlook considers the growth potential of hardware, software, connectivity, and services, and of primary verticals. The base year is 2016 and the forecast period is...

22 Feb 2017  |  Global  |  Mega Trends

Growth Opportunities in the Global Contact Center Systems Market, Forecast to 2020

Actionable Strategies to Remain Relevant Amidst the Cloudy Landscape

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New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the Global Contact Center Systems Market finds that the market for on-premises contact center systems continues to decline as companies increasingly switch to hosted/cloud solutions. However, globally Contact Center Analytics represents a bright growt...

The Asia-Pacific enterprise telephony market was worth $992.4 million in H1 2016. This study analyzes trends, vendor market performance, vertical and horizontal market splits, go-to-market strategies, and key customer wins. The market is segmented into private branch exchange (PBX), key telephone system (KTS), wireless private branch exchange (WPBX...

New analysis from Frost & Sullivan's Digital Transformation program finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is driving future technology acquisitions. Clear articulation of visionary perspectiv...

Computer vision is an inter-disciplinary field that relates to the method of obtaining information from images or multi-dimensional data by building artificial systems. Given that supporting technologies, such as artificial intelligence (AI) and deep learning are developing rapidly, there has been a significant rise in the number of potential appli...

Enterprises are constantly trying to address growing workforce mobility and are bringing in new service experiences to improve business process performance. This warrants businesses to transform the way they are using enterprise applications and data transported over the network. Though this brings several functional benefits to users, it often lea...