Information Technology

Do CSPs have a chance in the global platform enterprise marketplace, with its expanding base of new business needs? This report provides a viewpoint concerning the changing customer and partner requirements that all CSPs now face, with an emphasis on the virtual services landscape. The report defines how CSPs can engage successfully, with different...

This research service analyzes the total radiofrequency identification (RFID) market in manufacturing. This market is at a growth stage globally. The study focuses on the trends, challenges, and factors driving market growth. Also discussed are relevant technologies, products, and regional market analyses, along with a competitive analysis. The su...

The Malaysian ICT market is going through a lot of changes and will gain momentum in 2016. The Malaysian government has taken special interest in developing the Internet of Things (IoT) sector, which has resulted in several market partnerships. The country’s eCommerce market is slowly but steadily increasing while its telecom sector has strong co...

Managed Services, one of the largest ICT cost components for South African enterprises, is an area that is poised for healthy growth over the next five years. However, the South African market is facing increased levels of competition with both local and global participants vying for key contracts. The greatest chance of success in this highly com...

Singapore is one of the most mature markets in the world when it comes to Data Centers (DCs). Singapore, as a country, is considered very secure and also has extremely well-connected infrastructure that provides a lot of boost to the DC industry. As most of the big data center participants have opened a data center in Singapore, it is considered to...

16 Mar 2016  |  Latin America

Latin American Hosted and Cloud Contact Center Market, Forecast to 2020

Flexibility and Scalability Concerns to Catalyze Uptake of Cloud Model

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This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimi...

More than a decade ago, major smart card manufacturers moved from a simple hardware provider business model to a combined hardware and services approach. Naturally, the subscriber identity module (SIM) business unit has been asking for revenue contribution.

Cloud ERP has emerged as an agile, dynamic, flexible, cost effective, and swift-to-implement alternative to traditional legacy on-premise ERP software. Cloud ERP systems are still maturing, however, and as a result they have not been fully embraced by the market. But the signs clearly point to more cloud ERP development, adoption, and growth goin...

09 Mar 2016  |  Latin America

Latin American Managed Security Services Markets, Forecast to 2020

Increasingly Complex Threats Drive Appeal of Security Asset Management, Threat Intelligence, and Risk and Compliance Management

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Managed Security Services (MSSs) provides proactive monitoring of customer’s security environment by third-party security professionals, and may encompass protection against denial of service attacks, email viruses/worms, spam, and other various cyber maladies. As new trends and technologies are being implemented and utilized by companies, new an...