Information Technology

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the ICT led innovations in quantum computing, virtual reality, artificial intelligence, and 5G. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across industry sec...

This edition of the Cyber Security Technology Opportunity Engine (TOE) provides a snapshot on emerging cyber security solutions powered by AI-, no-code-, and API-based innovations that help companies protect from threats, data breaches, phishing attacks, and defend against modern attacks residing within hybrid IT infrastructure, on-premise and vari...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the ICT led innovations in graphics processing units (GPUs), cloud, robotics, and artificial intelligence. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across...

This research service examines the cloud contact center solutions market in Asia-Pacific. The cloud contact center market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 20...

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

This edition of the Cyber Security Technology Opportunity Engine (TOE) provides a snapshot on emerging cyber security solutions powered by cloud-, API-, and artificial intelligence-based innovations that help companies protect from threats, data breaches, phishing attacks and defend against modern attacks residing within cloud infrastructure, e-m...

This study examines the trends in the Latin American and the Caribbean (CALA) customer experience outsourcing (CX Outsourcing) services market and forecasts the market sizein Mexico and Central America and the Caribbean in particular. The report provides extensive coverage of services delivered in each local market and those provided from the CALA ...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in API, analytics, cloud, open RAN (O-RAN), and artificial Intelligence. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across in...

This study examines the trends in the Latin American and the Caribbean (CALA) customer experience outsourcing (CX Outsourcing) services market and forecasts the market size in Colombia and Peru in particular. The report provides extensive coverage of services delivered in each local market and those provided from the CALA countries to others overse...