Information Technology

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in Artificial Intelligence, Low Code, Edge Computing, Cloud and IoT. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across indust...

Internet of Things (IoT) technologies are fast becoming essential business tools and key parts of digital transformation for many organizations. IoT deployments are well suited, across the range of potential configurations and applications, to dovetail with efforts to achieve top reported business priorities. Frost & Sullivan conducted a survey...

From optimizing operations to driving R&D, enterprises are leveraging artificial intelligence (AI) to drive digital transformation and support business outcomes. However, where are global organizations in this journey and what are their adoption drivers and restraints In this study, Frost & Sullivan presents the key findings of a survey conducted ...

This edition of the Cyber Security Technology Opportunity Engine (TOE) provides a snapshot on emerging cyber security solutions powered by artificial intelligence- and cloud-based innovations that help companies protect from threats, data breaches, phishing attacks and defend against modern attacks residing within hybrid IT infrastructure and vario...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the ICT led innovations in quantum computing, virtual reality, artificial intelligence, and 5G. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across industry sec...

This edition of the Cyber Security Technology Opportunity Engine (TOE) provides a snapshot on emerging cyber security solutions powered by AI-, no-code-, and API-based innovations that help companies protect from threats, data breaches, phishing attacks, and defend against modern attacks residing within hybrid IT infrastructure, on-premise and vari...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the ICT led innovations in graphics processing units (GPUs), cloud, robotics, and artificial intelligence. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across...

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

The cloud represents the most critical aspect of digital transformation, according to respondents to the 2021 Frost & Sullivan Global Cloud User survey. As such, companies continue to build out their hybrid, multicloud environments to support strategic business goals, such as agility and improved customer experience. In the tenth annual survey of...