Information Technology

On 9 September 2014, the iPhone 6 and the long-anticipated Apple Watch were unveiled at Apple’s keynote address. The most surprising development, however, was Apple’s announcement of Apple Pay, a mobile wallet technology that enables contactless payment from an array of cards stored on a single iPhone.

This global OVA market study discusses growth drivers and restraints, market trends, and technology trends. Global and regional forecasts are included along with pricing trends. The base year is 2013, and the forecast period runs through 2020. The market is divided into 3 regions: NALA, EMEA, and APAC. It is split into 3 broad segments: content pro...

The research service discusses the managed security services (MSS) market in the Gulf Cooperation Council (GCC) countries. The current market size has been discussed and forecasts have been provided for the total market and for individual countries. The study covers the impact of new technologies such as cloud computing, vitalization, and other key...

Professional cyber security services are value-added security advisory, implementation services, and technical services, such as assessment, benchmarking, design, planning, configuration, and incident response services. Key professional security services segments include security advisory, implementation services, and technical services. This repo...

Despite significant challenges, the Internet economy is to remain a growth hotspot in Russia’s economic landscape—that is the easiest but most important conclusion one can make from this year’s press conference related to the results of the annual study of the Russian Internet Economy (2013–2014).

Choosing a contact center solutions partner is complex and poses dozens of options across systems, on-premise/cloud deployments, and business process outsourcers (BPOs). This Buyers Guide provides enterprise organizations with a fundamental assessment of contact center systems providers and their capabilities. The guide is divided into two section...

Despite many economic challenges, a steady increase is being witnessed in the adoption of hosted contact center services in the EMEA market. The competitive landscape sees a mixed range of service providers, sharing a common goal of achieving greater market penetration. The changing landscape of the modern consumer (digitally connected, social medi...

This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region based on 8 application segments including Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response, Outbound, Call Monitoring, Workforce Management (WFM), Speech Technology, and Multimedia applicatio...

In the connected age, the flow of data through cities is becoming a key contributor to global competitiveness. European cities are taking advantage of public funds to experiment with open access to data and to assess the monetization potential for selected sources. Although estimating the full value of data in the public sector is difficult, govern...